Senior Account Manager

ecruit; Leeds; On-site; GBP 30,000 - 50,000; Full time

Job summary

A growing technology solutions company based in Leeds is seeking a Senior Account Manager with a minimum of 2 years' experience in account management within the Telecoms and IT sectors. This role involves building strong client relationships, managing a portfolio, and identifying growth opportunities. The company offers competitive benefits including a commission structure, ongoing training, and 25 days of holiday plus bank holidays. Ideal candidates will have a proactive approach and great communication skills.

Benefits

Competitive commission structure with 100% accelerators

Access to ongoing training and industry certifications

25 days holiday + bank holidays + birthday

Perk box and employee wellbeing benefits

Qualifications

• At least 2 years' experience in a sales or account management role in Telecoms and IT.
• Strong understanding of modern workplace solutions, ideally Microsoft-based.
• Excellent communication skills, both written and verbal.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Build long-term relationships to support client success.
• Understand client objectives and offer relevant solutions.
• Manage the customer journey from onboarding to renewals.
• Identify new opportunities within accounts to drive revenue.
• Collaborate with internal teams to ensure service quality.
• Maintain accurate records and report on client performance.

Skills

Account management

Sales experience

Communication skills

Proactive approach

Organizational skills

Job description

Senior Account Manager – IT and Telecoms

Hybrid | Minimum 2 days / week in Leeds area or Stonehouse (Gloucester),

The Role

Do you thrive on building lasting relationships with clients? Are you confident navigating the world of Telecoms and IT to offer tailored solutions?

We're looking for an experienced and driven Account Manager / Senior Account Manager to join our growing team. If you're someone who enjoys working closely with clients, spotting growth opportunities, and collaborating with delivery teams, this role could be a perfect fit.

In this role, you'll manage a portfolio of clients across various sectors, acting as their go-to expert for all things Telecoms and IT. Your focus will be on maintaining strong, trusting relationships, understanding each client's unique needs, and identifying how our solutions can support their business objectives. You'll also be expected to bring in some new business through self-generated outreach or qualified leads from our marketing team.

Ready to make your mark? Send your CV.

Note:

Key Responsibilities

• Serve as the main point of contact for assigned clients.
• Build strong, long-term relationships to support client success.
• Understand each client's objectives and offer relevant IT and Telecoms solutions.
• Manage the entire customer journey—from onboarding to renewals.
• Identify new opportunities within accounts and drive additional revenue.
• Collaborate with internal teams to ensure service quality and smooth delivery.
• Maintain accurate records and report on client performance.

Company

We help businesses of all sizes use technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

Benefits

• Competitive commission structure with 100% accelerators
• Access to ongoing training and industry certifications
• 25 days holiday + bank holidays + birthday
• Perk box and employee wellbeing benefits

The Person

We'd love to hear from you if you have:

• At least 2 years' experience in a sales or account management role in the Telecoms and IT space
• A sound understanding of modern workplace solutions, ideally Microsoft-based
• Great communication skills, both written and verbal
• A proactive and organised approach to managing multiple accounts
• A natural drive to hit targets and keep clients happy