Senior Account Manager

Rullion; Remote; GBP 34,000 - 41,000; Full time

Job summary

A recruitment solutions company in the United Kingdom is seeking a Senior Account Manager to manage the Sizewell C account. This remote role with site presence focuses on developing client relationships and identifying new business opportunities. The ideal candidate has proven recruitment account management experience and a background in the Energy or Infrastructure sector. Responsibilities include ensuring compliance, delivering outcomes, and maintaining high customer satisfaction. Competitive salary offered, with further details available upon request.

Qualifications

• Proven track record in recruitment account management.
• Experience in recruitment, either as a 360 consultant or from an internal MSP / RPO background.
• Understanding of Energy / Infrastructure sector.

Responsibilities

• Manage and develop client relationships.
• Actively seek new business and identify cross-selling opportunities.
• Define measurable outcomes aligned to client expectations.
• Ensure compliance with legislation and company policies.
• Proactively grow relevant candidate talent pools.

Skills

Effective communication

Problem solving

Client centric

Business acumen

Strategic thinking

Job description

Senior Account Manager - Sizewell C Account Team

Job Title : Senior Account Manager

Reporting to : Client Services Manager

Salary : up to £41,000 + Managed Solutions commission scheme

Role Objective :

To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals.

You're Good At / You Are :

• Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner.
• Translating client needs into measurable outcomes that deliver value
• Understanding IR35 compliance and the different engagement routes for non-permanent resource i.e. PAYE, Umbrella and Statement of work.
• Spotting opportunities, presenting propositions and negotiating contracts.
• Being able to understand the emotions of others so you can adapt your approach accordingly.
• Building strong and lasting relationships with clients by establishing rapport, gaining trust and nurturing partnerships with key stakeholders.
• Client Centric, understanding client needs deeply and providing workforce solutions, including Statement of work engagements and Train to Deploy solutions.
• Great at problem solving. You can analyse situations, identify issues and develop innovate solutions to address challenges.
• Delivering results and taking personal responsibility for achieving positive outcomes.
• Bouncing back when something doesn't quite go to plan and keeping a positive outlook.
• Commercially minded and have strong business acumen.
• A strategic thinker, you understand business goals and develop long-term plans.
• Someone who has a thirst for knowledge and are committed to continuous learning.

What You'll Do :

• Actively seeks new business and identifies cross-selling and up-selling opportunities to grow the account.
• Provide assistance to the hiring managers on workforce solutions.
• Define outcomes that align to the client expectations and ensure they are measurable
• Work with clients and associates to develop Statement of work engagements ensuring that they are compliant and limit any IR35 risk
• Build and nurture strong customer relationships, fostering connections and engaging with senior stakeholders.
• Understand the needs of your stakeholders and provide tailored support and maintain open lines of communication to establish yourself as a trusted partner.
• Proactively develop existing client relationships while forging new ones, expanding our network and creating opportunities for growth.
• In conjunction with the client service manager, to enhance the existing service to accounts through bespoke, innovative resourcing exercises.
• Provide a dedicated customer service, contributing to maintaining high satisfaction levels.
• Enhance the client relationship by consistently adding value. Identify areas for improvement, act on feedback and provide market insights and benchmarking information.
• Efficiently deliver against active requirements, managing niche roles when required. Your ability to navigate diverse recruitment needs ensures timely and successful outcomes for both clients and candidates.
• Take the initiative to proactively grow relevant candidate talent pools, ensuring we have a robust pipeline to meet evolving requirements. By staying ahead of the curve, you position us to attract and secure top talent.
• Provide on-site support and guidance to clients and candidates, establishing a strong presence and offering expert advice.
• Identify areas of leakage, investigating sources of lost revenue or missed opportunities.
• Monitor the NPS satisfaction survey, working with the client service manager on action planning and enhancements.
• Produce MI to monitor productivity, identify current base line and recommend improvements.
• Ensure strict compliance with all legislation and company and client-specific policies and procedures.

What We Expect of You :

• Deliver against budget of NFI and contribution for all shared service allocated MSP / RPO account.
• Achieve Statement of work delivery targets and ensure outcomes are met.
• Achieve the agreed Account specific SLAs and KPIs.
• Ensure the Team achieves agreed KPIs and targets.
• Achieve the agreed company minimum target NPS score.
• Grow new service opportunities.
• Achieve 100% compliance metrics.
• Showcase a commitment to Rullion's values and bring our company and leadership competencies to life.
• Unlock your full potential.

What You Bring to the Role :

• Proven track record in recruitment account management.
• Previous experience within recruitment, either as a 360 consultant or from an internal MSP / RPO background. Ideally within the Energy / Infrastructure sector.
• A great personality.
• Commercial insight.
• Understanding of Rullion products and services to identify new opportunities and help clients get work done.
• Significant exposure of working collaboratively with external senior stakeholders.

Working in the nuclear new build team, this role is focused on the Sizewell C project. This is a remote role but with regular site presence required in Suffolk, and site offices in Ipswich and London.

Reporting to Alan Waugh, Client Services Manager; please contact to [e-mail] directly for any further information