Senior 2nd Line IT Technician

eTeach UK Limited; Dartford; On-site; GBP 29,000; Full time

Job summary

An educational institution in Dartford is seeking a motivated Senior 2nd Line IT Technician to join the IT Services team. This dynamic role involves providing essential systems support across multiple college sites, managing HelpDesk requests, and ensuring high standards of customer service. Ideal candidates will possess strong communication skills, be enthusiastic about learning, and be able to work independently or as part of a team. The position offers a salary of £28,130 per annum and includes benefits like annual leave and access to onsite facilities.

Benefits

33 days’ annual leave plus bank holidays

Generous employee/employer contribution rates in pension scheme

Access to free parking

CPD days and discount memberships

Qualifications

• Experience in IT support across various systems.
• Ability to manage and prioritise HelpDesk requests.
• Familiarity with a range of endpoint devices.

Responsibilities

• Provide first-line IT support across all College sites.
• Manage, prioritise, and action HelpDesk tickets in a timely manner.
• Support a range of endpoint devices, including Windows, Android, iOS, and macOS.

Skills

Enthusiastic and willing to learn

Good communication and problem-solving skills

Ability to work independently and as part of a team

Comfortable working across multiple sites

Job description

Are you looking to start or grow your career in IT support? We are seeking a motivated and adaptable Senior 2nd Line IT Technician to join our dynamic IT Services team.

Reporting to the Director of IT and supervised day-to-day by the IT Manager, the post holder will provide essential systems support across the College’s computing and communications facilities. This is a roving role covering multiple college sites, so flexibility and a willingness to travel between locations are essential.

As part of our HelpDesk service the successful candidate will be the first point of contact for all IT-related issues. You will be responsible for managing and prioritising assigned requests. Where issues fall outside your experience, you will escalae them appropriately to a 3rd Line IT Engineer, ensuring a smooth and efficient support service.

Key Responsibilities

• Provide first-line IT support across all College sites.
• Manage, prioritise, and action HelpDesk tickets in a timely manner.
• Escalate complex issues to senior technicians when required.
• Support a range of endpoint devices, including Windows, Android, iOS, and macOS.
• Assist with peripherals, printers, and general IT equipment.
• Maintain a high standard of customer service for staff and students.

Ideal Candidate

• Enthusiastic and willing to learn.
• Good communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Comfortable working across multiple sites.

The Role

Where you’ll work: This role is a multi-sited role.

Your hours: 37 hours per week (Monday to Friday), 52 weeks per annum

Your pay: £28,130 per annum

The College

North Kent College (including Hadlow College) is proudly rated as an Ofsted ‘Good’ provider, with ‘Outstanding’ learner behaviours and attitudes (April 2024). With four campuses across Kent and 4,000 students, we strive to equip the young people who study here with an inclusive and innovative education experience to enhance their future career prospects, which, as noted by Ofsted, is supported through our high-quality, industry standard facilities. Each and every staff member plays a key part in delivering the success of our learners’ experience, and we want those who join our curriculum and support teams to share our passion in achieving this.

The Benefits

• 33 days’ annual leave, plus bank holidays (including 3 days allocated to the Christmas and New Year period)
• Enrolment onto the Peoples pension Scheme (NKC) which includes generous employee/employer contribution rates.
• Access to free parking and a number of onsite facilities, including gyms, restaurants and coffee shops.
• CPD days and access to several discount memberships through being an employee at a College.

How to Apply

If this sounds like the next role for you, please visit the North Kent College staff vacancies page to see the full job description and apply. Please note that the closing date for applications is 17 December 2025, with interviews scheduled to take place on 06 January 2026.

North Kent College is committed to safeguarding and promoting the welfare of children, and all staff have a responsibility to share and maintain this commitment. In line with the requirements of ‘Keeping Children Safe in Education’, appropriate safeguarding checks (including an enhanced DBS check) will be undertaken on all individuals selected for appointment. Posts at the College, a specified establishment where the work gives opportunity for contact with children, are exempt from the Rehabilitation of Offenders Act (ROA) 1974. It is an offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so. Please be advised that, again in line with ‘Keeping Children Safe in Education’, shortlisted candidates (who wish to accept an invite to interview) will be required to complete and submit prior to their interview a self‑declaration of their criminal record or information that would make them unsuitable to work with children. Further guidance / information from the Ministry of Justice can be found on GOV.UK.