SEND Global Customer Registration Manager (12 Month Maternity Cover)

MasterCard; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global technology company is seeking a SEND Global Customer Registration Manager for 12-month maternity cover in the United Kingdom. In this role, you will support customers in registering for SEND Payment and Funding Programs, ensuring compliance with program standards through detailed analysis. The ideal candidate has a college degree, over 3 years of experience, and strong attention to detail. This position requires excellent communication skills and proficiency in Microsoft Office and Qualtrics.

Qualifications

• Minimum 3 years of experience in a relevant role.
• Proven ability to manage multiple requests simultaneously.
• Experience with customer-facing roles.

Responsibilities

• Support customers in registering for SEND Payment and Funding Programs.
• Perform analysis on registrations to ensure compliance.
• Report on application processing metrics.

Skills

High attention to detail

Experience in process improvement

Excellent communication skills

Education

College degree or higher

Tools

Microsoft Office

Qualtrics

Job description

SEND Global Customer Registration Manager (12 Month Maternity Cover)

Client: Mastercard

Location: United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4bb1e3127c96

Job Views: 7

Posted: 25.08.2025

Expiry Date: 09.10.2025

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

SEND Global Customer Registration Manager (12 Month Maternity Cover)

Overview

Mastercard is a global technology company in the payments industry, committed to connecting and powering an inclusive digital economy that benefits everyone—everywhere—by making transactions safe, simple, smart, and accessible. With operations in over 210 countries and territories, Mastercard partners with financial institutions, governments, merchants, and consumers to drive innovation and deliver trusted solutions that advance commerce and financial inclusion.

Mastercard SEND is a technology platform that enables Mastercard Customers to send and receive funds securely and quickly across the globe, supporting use cases like gig economy payouts, insurance disbursements, peer-to-peer transfers, and merchant settlements.

In this customer-facing role, you will work with the SEND product operations team to process enrollment requests for entities wishing to participate in SEND activity. You will conduct due diligence to ensure each request aligns with Mastercard Rules and SEND standards, using internal and external applications, reports, and guides. This role requires high attention to detail and organizational skills to manage multiple requests simultaneously and maintain accurate logs of statuses and correspondence.

Responsibilities

• Support customers in multiple regions with registering Acquirers and Merchants for SEND Payment and Funding Programs.
• Follow documented processes for reviewing and decisioning registration forms.
• Perform analysis and due diligence on registrations to ensure compliance with program standards.
• Track the status and progress of multiple enrollments and manage correspondence.
• Provide approval or decline communication to customers and update tracking documents.
• Liaise with Global & Regional Product, Compliance, and Legal teams for complex applications.
• Identify customer needs and opportunities for process improvements.
• Support the development of new procedures for emerging use cases and services.
• Report regularly on application processing metrics.

Experience and Education Requirements

• College degree or higher.
• 3+ years of experience.
• High attention to detail.
• Experience in process improvement.
• Proficiency in Microsoft Office and Qualtrics.
• Excellent communication skills, both written and verbal.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks involve inherent risks. Employees must abide by Mastercard’s security policies, ensure confidentiality, report security violations, and complete mandatory security trainings.