SEND Business Support Officer

NHS; Trowbridge; On-site; GBP 25,000 - 26,000; Full time

Job summary

A regional health service is seeking a Business Support Officer in Trowbridge. This role involves supporting the SEND team by providing administrative assistance and guidance. The ideal candidate will have experience in administration, be detail-oriented, and possess good interpersonal skills. A levels or equivalent qualifications are required. Full-time position with a salary range of £25,183 to £25,992 annually.

Qualifications

• Experience of working in administrative roles.
• Ability to forge and maintain relationships at all levels.
• Proficient in ICT including Microsoft packages.

Responsibilities

• Provide advice and guidance on tasks.
• Problem solve and make decisions within procedures.
• Support colleagues across the SEND & Inclusion Service.

Skills

Excellent eye for detail

Good interpersonal skills

Ability to prioritize workload

Proficient in Microsoft Word and Excel

Education

A levels or equivalent experience

ITQ 2 or equivalent ICT skills

Job description

Job summary

** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS VIA NHS. TO CONTINUE WITH YOUR APPLICATION, PLEASE USE THE FOLLOWING LINK TO OUR CAREERS SITE **

https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5202/?utm_medium=jobshare/details?sType=NHS#/reference/5202

We have an exciting opportunity to expand and take on additional SEND Business Support Officers to join the SEND (Special Educational Needs and Disabilities) 0-25 Service.

Main duties of the job

Our purpose is to improve outcomes and make a positive difference to the lives of children and young people with SEND and their families who require support to be included in their community.

The service provides high quality, coordinated child, young person and family centred services which respond to needs and adopt a preventative and early help approach.

As a Business Support Officer, you will support colleagues across the SEND & Inclusion Service Team through carrying out a range of specific duties related to the special educational needs & disability statutory process and provide administrative support to officers working in the SEND inclusion services.

You will have an excellent eye for detail and the ability to communicate well with people at all levels. Ideally, you will have working knowledge of SEND and be able to use a range of IT applications. We will look to you to have excellent office administration, Microsoft Word and Excel skills to support SEND processes and deliver administrative support across the SEND service. You will ideally be educated to A level standard or equivalent and will be an experienced administrator.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

Details Date posted

16 July 2025

Pay scheme

Other

Salary

£25,183 to £25,992 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

F0041-5202

Job locations

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Job description Job responsibilities

The postholder will provide advice and guidance on less well-established tasks, able to problem solve and take decisions within clear defined procedures. This involves working closely with colleagues at all levels within the Council, elected members and external stakeholders. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council. Staff will be provided with the relevant on the job training to support the team.

Please see the role description attached for more information.

Job description Job responsibilities

The postholder will provide advice and guidance on less well-established tasks, able to problem solve and take decisions within clear defined procedures. This involves working closely with colleagues at all levels within the Council, elected members and external stakeholders. Staff who undertake this role will be allocated to a service in the council, but there will be other staff on the same role in other teams across the council. Staff will be provided with the relevant on the job training to support the team.

Please see the role description attached for more information.

Person Specification Experience Essential

• Educated to A levels and or NVQ level 3 standard or equivalent experience
• Some administrative experience
• Ability to meet deadlines and prioritise workload
• Ability to forge and maintain good working relationships with others, at all levels.
• Evidence of good interpersonal and communication skills with the ability to deal with people at
• all levels, maintaining confidentiality
• Experience of difficult situations and able to use resources to find solutions to unexpected
• problems
• Able to undertake research and analysis of specific topics, without supervision
• Proficient use of ICT including Microsoft packages
• Experience of having high levels of accuracy and attention to detail
• Fully fluent in English

Desirable

• Experience in the manipulation of complex spreadsheets or databases
• Experience of working in situations where the subject matter may be highly sensitive and / or
• distressing

Qualifications Essential

• A levels / National Diploma or equivalent experience/skills.
• ITQ 2 or equivalent ICT skills and abilities.

Person Specification Experience Essential

• Educated to A levels and or NVQ level 3 standard or equivalent experience
• Some administrative experience
• Ability to meet deadlines and prioritise workload
• Ability to forge and maintain good working relationships with others, at all levels.
• Evidence of good interpersonal and communication skills with the ability to deal with people at
• all levels, maintaining confidentiality
• Experience of difficult situations and able to use resources to find solutions to unexpected
• problems
• Able to undertake research and analysis of specific topics, without supervision
• Proficient use of ICT including Microsoft packages
• Experience of having high levels of accuracy and attention to detail
• Fully fluent in English

Desirable

• Experience in the manipulation of complex spreadsheets or databases
• Experience of working in situations where the subject matter may be highly sensitive and / or
• distressing

Qualifications Essential

• A levels / National Diploma or equivalent experience/skills.
• ITQ 2 or equivalent ICT skills and abilities.

Employer details Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)

Employer details Employer name

Wiltshire Council

Address

County Hall

Bythesea Rd

Trowbridge

Wiltshire

BA14 8JN

Employer's website

http://www.wiltshire.gov.uk/ (Opens in a new tab)