Select which cookies you accept Head of Customer Supply Chain - EU Head of Customer Supply Chai[...]

Joseph Joseph; City of Westminster; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A dynamic consumer goods company in Westminster is looking for a Head of Customer Supply Chain - EU. You will lead the customer supply chain function, manage order fulfilment and logistics, and drive operational excellence. The ideal candidate has over 8 years in a senior operations role within FMCG and is skilled in budget management and continuous improvement practices. The role offers a hybrid work model and a competitive benefits package.

Benefits

Competitive salary

Performance related bonus

Pension contribution

Exclusive staff discount

24/7 healthcare appointment support

Hybrid working

Employee wellbeing support

Team Recognition scheme

Training and Development

Qualifications

• 8+ years in a senior supply chain or operations role, ideally within FMCG or consumer goods.
• Proven experience in leading warehousing and transport operations in B2B or e-commerce.
• Strong capability in budget management and cost-to-serve modelling.

Responsibilities

• Lead the EU customer supply chain function for order fulfilment, 3PL warehousing, and EU transport.
• Manage delivery performance for B2B and D2C channels, owning service KPIs.
• Drive operational excellence and improve customer satisfaction across supply chain activities.

Skills

Leadership

Financial acumen

Stakeholder management

Data analysis

Tools

ERP platforms

WMS platforms

TMS platforms

Job description

Overview

Vendors Teamtailor is seeking a Head of Customer Supply Chain - EU to join the team. The Head of Customer Supply Chain - EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. Reporting to the Customer Supply Chain Director, the role is key to ensuring operational excellence, driving customer satisfaction, and managing cost performance across EU warehousing and logistics activities.

What you will be doing

• Lead the EU customer supply chain function, ensuring seamless execution across order fulfilment, 3PL warehousing, and EU transport.
• Manage end-to-end delivery performance for all B2B and D2C customer channels, owning service KPIs and SLA adherence.
• Act as the senior escalation point for key customer service issues and drive root cause resolution.
• Build strong collaborative relationships with EU sales teams, retailers, and major accounts to align supply chain support with commercial goals.
• Continuously improve the customer experience by simplifying processes, resolving service issues, and anticipating customer needs.
• Own all warehousing and domestic transport costs within the EU, ensuring cost efficiency and accurate budget control.
• Review and approve logistics invoices, investigate variances, and ensure correct cost attribution.
• Partner with finance to monitor monthly performance vs budget and identify opportunities for cost optimisation.
• Support the annual supply chain budget process for the EU, including warehousing, transport, and value-added services.
• Develop and maintain cost-to-serve models for B2B and D2C customers to understand profitability by account/channel.
• Provide monthly reporting and actionable insights on service performance and cost-to-serve.
• Identify key cost drivers and recommend corrective actions to improve efficiency and margin.
• Lead continuous improvement initiatives across EU supply chain operations to reduce inefficiencies and improve service delivery.
• Work closely with Sales, Customer Service, Finance, and Planning to support new customer onboarding and seasonal readiness.
• Own root cause analysis and action plans for SLA failures and customer complaints.
• Ensure Standard Operating Procedures (SOPs) are in place, updated, and followed across all areas of the EU customer supply chain.
• Lead and develop the EU customer supply chain team, driving a performance culture focused on ownership and accountability.
• Act as the primary point of contact for senior customer and retail stakeholders on operational matters.
• Collaborate with internal stakeholders across commercial, operations, finance, and planning to align priorities and deliver business goals.

Qualifications & experience

• Extensive experience (8+ years) in a senior supply chain or operations role, ideally within FMCG or consumer goods.
• Proven leadership of warehousing and transport operations in a B2B and/or e-commerce environment.
• Strong financial acumen with experience in budget management and cost-to-serve modelling.
• Demonstrated ability to drive continuous improvement and operational excellence.
• Confident communicator with strong stakeholder management skills across internal and external partners.
• Experience managing third-party logistics providers in a performance-driven, SLA-focused environment.
• Familiarity with ERP, WMS, and TMS platforms.
• Strong data analysis and reporting skills.

Company & benefits

• Competitive salary and holiday allowance
• Company performance related bonus
• A pension contribution
• An exclusive staff discount
• 24/7 healthcare appointment support
• Hybrid working - 3 days in office & 2 days from home and flex start/finish times
• External private employee wellbeing support
• Access to Perkbox
• Volunteer days
• Team Recognition scheme
• Training and Development
• Holiday carry-over scheme
• Season-ticket travel loan
• Cycle to work scheme
• Parental Leave support
• Holiday trading (buy/sell) and extra holiday days for long service
• Team operations, mental wellbeing support
• Holiday trading
• Additional holiday for length of service
• Company bonus scheme
• Generous discounts for you and friends and family
• Season ticket loan and cycle-to-work scheme
• Even more discounts with Perkbox
• Operations · London · Hybrid