Security Shift Manager - Cover

Mitie; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider seeks a Security Shift Manager for The Bentalls Shopping Centre. This role involves providing leadership for the Security Team, ensuring the safety of operations, and managing incidents. Candidates must hold a valid Door Supervisor and PSS (CCTV) licence. Strong communication skills and the ability to work under pressure are essential for success in this role.

Qualifications

• Enthusiastic and committed to excellence.
• Organised with solid judgement and prioritisation.
• Excellent communication and relationship-building skills.

Responsibilities

• Provide leadership to the Security Team during trading hours.
• Ensure the safety and security of the shopping centre.
• Manage incidents and ensure compliance with procedures.

Skills

Leadership

Communication

Judgement

Relationship-building

Adaptability

Education

Valid Door Supervisor licence

Valid PSS (CCTV) licence

Job description

Overview

Security Shift Manager - Cover - The Bentalls Shopping Centre - Kingston upon Thames

Salary: £36,901.50 – 42 hours on a 4 on 4 off shift pattern. Maternity cover - 12 months fixed term contract.

Values

Our values and behaviours deliver the exceptional, every day. Our purpose is our expertise, care, technology and insight to create amazing work environments for our customers. Our promises to our people and to our customers describe a culture of integrity, collaboration, improvement and inclusion. We work as one Mitie, act with integrity, go the extra mile, and value diversity. Our customers\' business is our business, and we aim to put our customers at the heart of everything we do.

Job objectives and responsibilities

• Provide exceptional leadership and direction in the management of the Security Team responsible for supporting and managing all centre operations during retailer trading hours.
• Provide clear and timely communication to all within the centre and management on key issues that affect business operation and customer service delivery.
• Ensure the interests of our client, their guests and retailers are fully protected at all times and conduct yourself accordingly as their representative.

Main duties

• Oversee the live operation of the MITIE Security Team that manages essential functions of:
  • All common and public areas of the shopping centre
  • Emergency and evacuation procedures
  • Health, safety & welfare of security personnel
  • Incidents that affect Centre Operations
  • Building security and safety
  • Leadership and direction to security personnel on duty
• Provide timely communication to centre management and MITIE management on incidents and centre operations, including:
  • Incidents that occur on or affect the centre
  • Serious incident tracking and management
  • Absence & lateness reporting
  • Officer misconduct
• Ensure all incidents are logged and managed through to completion; investigate and report accordingly.
• Manage personnel deployment on the Mall, Car Park and Service Yards; allocation during events.
• Provide senior management support outside core hours as requested.
• Complete and verify all Accident and Health & Safety reports and entries to Safeguard.
• Oversee Centre Lock Down / Un-lock procedures.
• Conduct weekly audits on all security activities and ensure compliance with equipment checks and retail standards.
• Be fully conversant with equipment workings and ensure standards match centre requirements.
• Ensure Assignment Instructions and SOPs are followed; raise corrective actions where needed.
• Maintain standards of dress, safety and presentation for the MITIE security team.
• Provide ongoing training and coaching to staff; ensure site training and signed Assignment Instructions.
• Conduct 121s and appraisals for all staff; assist in recruitment for the centre security team.
• Arrange regular meetings with the Senior Security Team; handle day-to-day enquiries relating to security operations.
• Develop and maintain relationships with applicable local agencies and services.
• Any other reasonable request from management or client.

Person Specification

• Enthusiastic, motivational, and committed to excellence; takes initiative and drives for results.
• Organised with solid judgement and prioritisation; honest, transparent and consistent.
• Respectful and adaptable with a can-do attitude; able to monitor and challenge processes.
• Excellent communication and relationship-building skills.
• Holder of a valid Door Supervisor licence.
• Holder of a valid PSS (CCTV) licence.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report any deficiencies in systems of work or equipment that may impact safety or service delivery.
• Use all work equipment and PPE properly and in accordance with training.
• Report issues or training needs to your Line Manager or via the incident reporting system.

Information Security

• Ensure compliance with Mitie\'s information security procedures in all activities.
• Proactively identify and report security risks to your manager.