Security Operations Centre Manager

Equinix; Hemel Hempstead; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology company is seeking a Security Operations Centre Manager to lead an effective SOC that operates 24/7. You will oversee a large team, manage key security systems, and develop policies to enhance security strategies across all locations. The ideal candidate will have experience in retail security and excellent leadership skills, complemented by necessary SIA licences. This role demands calmness under pressure and a proactive approach to crisis management.

Qualifications

• Experience in developing effective retail security strategies.
• Ability to influence and inspire change in the security culture.
• Strong communication skills for managing multiple stakeholders.

Responsibilities

• Manage day-to-day monitoring of all key security systems.
• Develop and implement SOC policies and procedures across locations.
• Prepare and control the budget for SOC operations.

Skills

Leadership

Security strategy development

Stakeholder management

Crisis management

Compliance knowledge

Education

Front-line SIA licence

CCTV SIA licence

Tools

Security systems

Communication tools

Job description

Schedule: Nights

Job Introduction

As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. You will provide overall leadership to a large SOC team of analysts and oversee day‑to‑day monitoring and integration of all key systems, including CCTV, alarms, travel, media, social media, building management and fire safety across all locations.

Responsibilities

• Manage the day‑to‑day monitoring and integration of all key systems.
• Responsible for centralised incident reporting and escalation, responding effectively to incidents and participating in incident & crisis management, exercises, tests and training as required by the SBRM.
• Develop and establish the SOC policy, procedures, standards and measurements across all key locations and subsidiary control rooms.
• Lead on innovation by implementing controls and measures that reduce stock loss in all key locations.
• Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness across all locations.
• Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime.
• Build effective relationships with external parties: Police, National Crime Agency, Crime Prevention agencies and collaborate with other organisations in identifying and sharing good practice.
• Prepare and control the budget for SOC operations to ensure delivery of operational excellence.
• Produce period reporting and analysis for the Senior Business Resilience Manager as required.

A Bit About You

• A leader who is naturally pragmatic, enthusiastic and motivational, with the ability to influence and inspire change when necessary.
• Experienced background in developing and embedding effective security strategies in a retail environment and SOC policies and procedures.
• Great communicator, able to manage multiple stakeholders and engage people at every level of the business, influencing change where necessary.
• Qualified with front‑line SIA licence and CCTV SIA licence.
• Calm under pressure, able to give clear guidance in times of crisis.
• Proficient with IT, security systems and other communications.
• Knowledgeable of compliance with all associate statutory regulations and legislation.