Security Operations Administrators

Man Commercial Protection; Hampton in Arden; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security service provider in the UK seeks a full-time Security Operations Administrator for their Head Office Team in Solihull. Responsibilities include managing calls, assisting with booking procedures, and ensuring effective communication across teams. The ideal candidate will possess excellent communication and IT skills and have experience with workforce management systems. A valid SIA Licence is required. The role offers competitive pay and various benefits including free training and a high street discount scheme.

Benefits

Full uniform supplied

In-house training

Free IPSA membership

High Street Discount Scheme

24-hour counselling helpline

24-hour legal helpline

Double pay on Bank Holidays

Free parking

Overtime available on request

Qualifications

• Experience using a workforce management system preferred.
• Call centre or helpdesk experience is advantageous.
• Valid SIA SG or DS Licence required.

Responsibilities

• Manage a high volume of calls from colleagues and customers.
• Assist colleagues with booking on/off processes.
• Report writing and completing incident forms.

Skills

Excellent communication skills

Competent computer skills

Time management

Ability to work under pressure

Problem-solving skills

Tools

MS Office

Timegate or similar roster management software

Job description

Security Operations Administrators

MAN Commercial Protection

Hampton in Arden, United Kingdom

Permanent

Full time

Competitive

MAN Commercial Protection are looking for full time Security Operations Administrators to join our Head Office Team in Solihull. Shift pattern: 4 on 4 off 12 hour day shift. Shift timings will be: 06:30-18:30. Payrate: £13.50ph

Main Responsibilities

• Manage a high volume of calls from colleagues and customers, ensuring issues are resolved in a prompt/efficient manner
• Assisting colleagues across the UK with booking on/off processes
• Report writing/completing incident forms
• Rostering/ scheduling, regularly communicating with site leaders and making required changes and updates
• Ensure any health & safety or HR issues are escalated accordingly
• Problem solving by liaising with contract managers regarding workplace issues, activity reports, complaints, and queries.
• Handling a high volume of both inbound and outbound calls from all levels throughout the organisation.
• Proactively keep up to date on new procedures, systems and information regarding the standard operation protocols of the company.
• Maintaining and sustaining an updated knowledge of all aspects of the company.

The ideal candidate will

• Be passionate about delivering excellent customer service
• Have experience of a workforce management system
• Have a genuine desire to help push the business forward, looking at ways to continuously improve processes
• Have excellent communication skills
• Be able to work within a team as well as on their own and unsupervised
• Possess excellent communication and IT systems skills
• Can work under pressure whilst maintaining a positive attitude
• Have good time management skills
• Be able to work shift patterns and provide flexibility, where required

Qualifications and experience

• Experience in the security industry would be advantageous but not essential
• Call centre / Helpdesk experience advantageous
• Experience using a time and attendance or workforce management system
• Knowledge of MS Office, Excel and Outlook advantage but not essential
• Experience of working on the telephones essential
• Experience of working with Timegate or similar roster management/time management software is preferred however not essential.
• SIA DS and CCTV are advantageous but not essential as training can be provided

Skills required

• A valid SIA SG or DS Licence - (CCTV Licence is advantageous but not essential as training will be provided)
• Competent computer skills with a good knowledge of computer systems.
• Excellent communication skills
• Ability to create comprehensive incident reports
• Ability to work independently and as part of a team
• A 5-year checkable work/education history is required
• Happy to help others attitude!

Benefits

• Full uniform supplied.
• Access to in-house training CCTV and First Aid
• Free International Professional Security Association (IPSA) membership
• Perks at Work
• High Street Discount Scheme
• Access to 24-hour counselling helpline through IPSA
• Access to 24-hour legal helpline through IPSA
• Double pay on Bank Holidays
• Full training provided
• Free parking
• Overtime available on request

If this sounds like the ideal role for you, please apply with your CV. We look forward to hearing from you!