Security Officer

EMCOR UK; England; On-site; GBP 39,000; Full time

Job summary

A facilities management company is seeking a Security Guard in Ashford Common, Surrey. This permanent full-time role involves providing a safe environment and ensuring excellent customer service. Applicants should hold an SIA Licence and have customer service experience. The position offers numerous benefits, including 20 days of holiday, flex benefits, and extensive learning opportunities. The company values diversity and encourages candidates from all backgrounds to apply.

Benefits

20 days holiday + bank holidays

Holiday Buy Scheme

Refer a Friend scheme

GEMS recognition scheme

Extensive Learning & Development opportunities

Access to Flex Benefits

Bike To Work Scheme

Paid volunteering days

Health cash plan

Employee Assistance Programme

Qualifications

• Clearance to BS7858.
• SIA Licence – Security Guard (SG).
• SIA Licence – Door Supervisor (DS) if applicable.
• SIA Licence – CCTV if applicable.
• Ability to prioritize tasks and work alone or in a team.

Responsibilities

• Provide a safe and secure working environment.
• Demonstrate high customer service levels.
• Maintain situational awareness at all times.
• Assist guests and staff as needed.
• Follow standard operating procedures.
• Participate in staff training programs.

Skills

Customer service experience

Verbal communication

Written communication

Situational awareness

Ability to work under pressure

First aid qualification

IT software use

Reliability

Tools

Word

Teams

Outlook

Job description

Role overview

Location: Ashford Common, Surrey

Salary : £38,890 per annum

Working shifts: 9 days on (2 day shifts, 7 night shifts), 5 days off, 54 hours per week

Contract Type : Permanent Full Time

Benefits: 20 days holiday + BH, flex benefits, EMCOR Discount Scheme, Company Pension, Company Sick Pay

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role overview

This role will be to carry out daily tasks as specified to create a safe and secure working environment for all visitors and staff, whilst always ensuring good customer service is provided whilst doing this.

What you'll do

• Demonstrate a positive commitment to a high level of customer service, professional presentation, and confidentiality at all times.
• Always display excellent situational awareness.
• Facilitate access / egress to building(s) whilst maintaining a high level of client facing and customer service skills.
• Be aware of protest and demonstration activity and respond / escape as appropriate.
• To actively take part in assisting staff, guests and contractors and public bodies regarding passing them information, giving direction, or responding to queries that are raised in a professional manner.
• To be fully conversant with all operating procedures and always follow them.
• Assist as instructed during major incidents.
• Always display your SIA licence whilst on duty.
• Maintain accurate records / logs and submit reports as instructed.
• Positively participate in any staff welfare or development programmes and to actively engage in any mandatory training.
• Use communication tools (radio / phones) in a confident and clear manner.
• Carry out any other reasonable request as required

About the role

Who you'll be

• Clearance to BS7858
• SIA Licence – Security Guard (SG)
• SIA Licence – Door Supervisor (DS) (if applicable to scope)
• SIA Licence – CCTV (if applicable to scope)
• First aid qualification
• Customer service experience
• Written and verbal communication required to meet deliverables of role
• Experience of using IT software (Word, Teams, Outlook)
• Reliable, punctual and approachable.
• To take pride in your appearance at all times
• Flexible in the approach to daily duties
• Ability to prioritise tasks and work under pressure
• Comfortable to work alone using initiative and work as part of a team

EMCOR UK benefits

Benefits

• 20 Days holidays + Bank holidays
• Holiday Buy Scheme - up to 5 days a year
• Industry leading Maternity & Paternity Policies
• Refer a Friend scheme – worth £500 per referral
• GEMS – Internal recognition scheme with vouchers for Amazon and retail / dining
• Extensive Learning & Development opportunities, including opportunities for progression.
• Access to Flex Benefits : Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
• Bike To Work Scheme
• Paid volunteering and charity days
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.