Second-Line IT Support Technician (Hybrid/On-Site)

Amentum; Risley; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology solutions provider is seeking a Second-Line IT Support Technician at their UK Headquarters in Risley. This role involves providing essential on-site support to ensure smooth technology operations. Key responsibilities include first-line technical support, troubleshooting hardware and software issues, and training users. Ideal candidates should have strong problem-solving skills and a proactive customer service approach. The company values collaboration and offers a flexible work environment with comprehensive benefits.

Benefits

Free single medical cover

Enhanced parental leave pay

Professional development reimbursement

Employee assistance programs

Qualifications

• Experience with IT ticketing systems.
• Basic networking knowledge.
• Cloud platform experience, particularly with Microsoft Azure.

Responsibilities

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware and software issues.
• Deliver technical training to end-users.

Skills

Customer service

Problem-solving

Communication

Microsoft 365

Networking

Video conferencing

Tools

Active Directory

SCCM

Microsoft Azure

Job description

A leading technology solutions provider is seeking a Second-Line IT Support Technician at their UK Headquarters in Risley. This role involves providing essential on-site support to ensure smooth technology operations. Key responsibilities include first-line technical support, troubleshooting hardware and software issues, and training users. Ideal candidates should have strong problem-solving skills and a proactive customer service approach. The company values collaboration and offers a flexible work environment with comprehensive benefits.