Seasonal Sales Assistant

LUSH; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading ethical cosmetics brand in Hull is looking for passionate Seasonal Sales Assistants who excel in customer service. You will engage customers with product demonstrations and consultations, ensuring an exceptional shopping experience. Strong communication skills and a teamwork mindset are crucial. Join a dynamic team and enjoy benefits such as product discounts and a pension scheme.

Benefits

Holiday allowance

50% discount on Lush products

Sales growth-based bonus

Complimentary Spa treatment

Pension scheme

Employee assistance programme

Qualifications

• Genuine passion for delivering exceptional customer service.
• Strong verbal communication skills to engage customers.
• Ability to adapt to changing circumstances and handle pressure.

Responsibilities

• Provide exceptional customer experience consistently.
• Champion Lush ethics and values during consultations.
• Engage with customers to understand their needs and recommend products.

Skills

Customer Service

Teamwork

Communication

Adaptability

Problem-solving

Organisation

Ethical and Sustainable Mindset

Job description

Overview

Diversity matters

We are building a brand that represents the people of the world. Its what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

The role

Seasonal Sales Assistants work at the forefront of our business & provide 5-star customer service during our busiest time of year. We need you to be passionate, motivated and enthusiastic about showcasing our beautiful products. You need to be an excellent team player who is ready to receive and give feedback to all members of the team to build on our skills.

You'll ask insightful questions to uncover the right products for each customer and showcase them through engaging product demonstrations. Support their buying decisions by asking questions to confirm interest and secure sales. Give shop tours through intelligent link sales, create bespoke routines and provide pampering sit-down consultations with decadent hand and arm massages as part of our daily work.

With in-depth training on our products and ingredients, you will be a Lush Ambassador representing our ethics and values to our customers, and play a crucial part in creating the ultimate experience for our guests, and offering the best customer service on the high street, at our busiest time of the year.

Key Information

Hours available: 12h & 18h per week

Application Deadline: 26th September 2025

Trial Shift: Between 6th-16th October 2025

Start Date: From 20th October 2025

Contract ends: 28th December 2025

Key Responsibilities

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Operating our till systems - you will be cash-handling trained
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations
• Providing sit-down consultations and bespoke routines to fulfil the customers' needs, including hand and arm massages
• Being adaptable and solutions-focused, as no two days in retail are the same!

Skills And Experience

• Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs
• Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment
• Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information
• Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure
• Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction
• Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays
• Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices

Benefits

• Holiday allowance
• 50% discount on Lush products and Spa treatments
• Sales growth-based bonus
• Complimentary Spa treatment
• Pension scheme
• Employee assistance programme

About Lush

Since establishing in 1995 in Poole, Dorset, Lush has been driven by innovation and its ethics.

Creators of pioneering beauty products such as the fizzing bath bomb, shower jellies and solid shampoo bars, we place emphasis on fresh ingredients like organic fruits and vegetables, fight against animal testing and combat over-packaging by developing products that can be sold naked to the customer without any packaging.

We currently operate in 52 countries with 928 global shops. Through our separate business divisions we invent, manufacture and sell our handmade products direct to our customers through our own shops and online. The fact that we make all our products by hand is something we are really rather proud of!

Lush is 10% Employee Owned since 2017 and our people are the heart and soul of our business.