Scientific Customer Support Coordinator

VRS-UK; Forest Row; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading scientific instrumentation developer is seeking a Technical Customer Support Coordinator to provide first-line support and manage post-sales activities. This site-based role in Forest Row requires at least 12 months of technical support experience and a BSc/MSc in Chemistry or a related field. The ideal candidate will have strong communication skills and a proactive approach in a fast-paced environment. Join a collaborative team passionate about customer success.

Benefits

Competitive salary

Collaborative team environment

Opportunities for training and development

Qualifications

• Minimum 12 months experience in technical support or hands-on analytical chemistry/engineering experience.
• Strong customer service mindset and communication skills.
• Proactive and adaptable in fast-paced environments.

Responsibilities

• Provide first-line technical support for company instrumentation.
• Manage support cases, work orders, and CRM documentation.
• Develop training materials for field service staff.
• Coordinate spare parts logistics for field service operations.

Skills

Technical support experience

Customer service mindset

Excellent communication skills

Organisational skills

Education

BSc/MSc in Chemistry or closely related scientific subject

Job description

Overview

Technical Customer Support Coordinator
Location: Forest Row, East Sussex
Salary: Competitive + Benefits
Job Type: Permanent, Full Time
VRS are partnering with a leading developer of innovative scientific instrumentation, whose cutting-edge analytical technologies are used worldwide across the pharmaceutical and biopharmaceutical sectors. Our client is recognised for their technical expertise, high-quality products, and strong focus on customer success.

Responsibilities

• Provide first-line remote/virtual technical support and troubleshooting for all company instrumentation, accessories, and associated software.
• Act as the central point of contact for post-sales support activities - creating and managing support cases, work orders, service and parts quotes, and CRM documentation.
• Maintain and improve Standard Operating Procedures (SOPs), ensuring documentation is accurate, effective, and up to date.
• Develop and deliver training materials for field service staff, both virtually and in person.
• Coordinate spare parts logistics to support efficient field service operations.
• Liaise with R&D and Quality teams to report, document, and follow up on quality or product performance issues.

Candidate Profile

• At least 12 months experience in technical support within a scientific or engineering setting, or hands-on analytical chemistry/engineering experience in industry.
• BSc/MSc in Chemistry or closely related scientific subject.
• Strong customer service mindset with excellent communication and organisational skills.
• Calm, proactive, and adaptable in a fast-paced technical environment.

Please note this role is 100% site-based in Forest Row, East Sussex, and you must hold a valid driver's licence, passport and must be able to lift up to 25kg when handling equipment.

In return you'll join a friendly, collaborative team passionate about supporting global customers and driving operational excellence.

Apply to VRS today to be considered!