School IT Technician: On‑Site & Remote Support

wavenet; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider is seeking a School Technician to deliver exceptional on-site and remote IT support in schools. Responsibilities include maintaining school technology systems, diagnosing hardware/software issues, and ensuring effective communication with clients. The ideal candidate will possess a strong IT support background, excellent customer service skills, and knowledge of Microsoft 365 and networking fundamentals. This role offers an inclusive environment with competitive benefits, including a starting annual leave of 25 days, increasing with service.

Benefits

25 days of annual leave, increasing to 28

Private medical coverage

Discounted health plans

Eye care scheme

Comprehensive employee assistance program

Qualifications

• Strong IT support background; experience in schools desirable.
• Excellent communication and customer service skills; able to explain technical issues to non-technical users.
• Ability to work effectively as part of a team and independently.

Responsibilities

• Provide hands-on IT support during scheduled and unscheduled site visits.
• Diagnose, repair, and maintain desktops, laptops, printers, and AV equipment.
• Ensure cybersecurity best practices and manage network user accounts.

Skills

IT support background

Customer service skills

Problem-solving abilities

Knowledge of Microsoft 365 / Azure

Networking fundamentals

Mobile device management

Tools

Windows Server

Active Directory

Hyper-V / VMware

Veeam

Intune

Job description

A leading technology service provider is seeking a School Technician to deliver exceptional on-site and remote IT support in schools. Responsibilities include maintaining school technology systems, diagnosing hardware/software issues, and ensuring effective communication with clients. The ideal candidate will possess a strong IT support background, excellent customer service skills, and knowledge of Microsoft 365 and networking fundamentals. This role offers an inclusive environment with competitive benefits, including a starting annual leave of 25 days, increasing with service.