School ICT Technician – 2nd Line Support & Mentor

West Norfolk Academies Trust; North End; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused educational trust in North End seeks a 2nd Line IT Technician to ensure excellent ICT facilities across schools. The technician will support staff and students, maintain hardware, and manage software deployments. Ideal candidates should have strong communication skills, a background as an IT Technician, and a willingness to assist colleagues. This role offers a fantastic opportunity to join a dedicated team.

Qualifications

• Demonstrable background as an IT Technician.
• Previous experience working in a school environment is advantageous.
• Willingness to provide cover for colleagues.

Responsibilities

• Provide support to the workforce across the Trust.
• Assist with configuration, support, servicing and repairs of ICT equipment.
• Monitor, respond and resolve tickets logged on the help desk.

Skills

Excellent communication

Organisational skills

Resilience

Interpersonal skills

Tools

Microsoft Windows

Apple products

Google Chromebooks

Job description

A community-focused educational trust in North End seeks a 2nd Line IT Technician to ensure excellent ICT facilities across schools. The technician will support staff and students, maintain hardware, and manage software deployments. Ideal candidates should have strong communication skills, a background as an IT Technician, and a willingness to assist colleagues. This role offers a fantastic opportunity to join a dedicated team.