Scheduling & Planning Team Leader

Sodexo; Greater Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global service leader in Greater Manchester is seeking a Command Centre Team Leader to oversee daily operations and manage a team of administrators and schedulers. The ideal candidate will possess experience in a contact center environment and people management, with strong customer focus and coaching abilities. This role offers a competitive salary, extensive benefits, and the opportunity to work in an inclusive workplace fostering diversity and personal growth.

Benefits

Competitive salary package

20+ employee benefits

Gym discount

Employee assistance programme

Qualifications

• Experience in managing team workloads within required timescales.
• Ability to develop, deliver training, and document training requirements.
• Experience conducting one-on-one meetings and performance reviews.

Responsibilities

• Monitor workloads to ensure timely management.
• Develop and assist in essential training and coaching.
• Conduct regular one-on-one meetings and document development actions.
• Ensure efficient service and identify process improvements.
• Maintain comprehensive training documentation for staff.

Skills

Experience in the Contact Centre / Service Centre environment

Experience in People leadership

Ability to handle multiple priorities

Customer focused and responsive

Demonstrated ability to coach & develop individuals

Job description

Be at the heart of operational excellence at Sodexo.
As Command Centre Team Leader, you'll take charge of the day-to-day management of the Command Centre, ensuring policies and procedures are consistently followed to deliver against contractual obligations, quality KPIs and internal performance targets. You'll be a visible and proactive leader - engaging, motivating and developing a team of administrators and schedulers through effective coaching and support - creating a high performing team that keeps our operations running seamlessly.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Monitor and manage workloads, ensuring that it is managed within the required timescales
• To develop and assist in the delivery of regular and essential training and coaching
• Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
• Ensuring a prompt and efficient service, accurate and meaningful processes, identifying needs, process improvements, opportunities and weaknesses, becoming our primary customer and staff interface.
• To maintain training documentation, requirements and needs analysis to ensure that all staff have access to, and have received, training relevant to the needs of the individual and business.
• To support the management team on the roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures
• To deputise as required for other Team Leaders and carry out other duties as required and as are commensurate with your banding and experience.

The Ideal Candidate

• Experience in the Contact Centre / Service Centre environment
• Experience in People leadership and the effective running of teams
• Ability to handle multiple priorities in a fast paced work environment
• Customer focused and responsive
• Demonstrated ability to coach & develop individuals and the team

Please see attached job description for further information regarding the role requirements

Package Description

A competitive salary package is on offer to reflect experience.

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.