SC Cleared Service Delivery Analyst

TXP; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an SC Cleared Service Analyst in London for a remote/hybrid position. The ideal candidate will have experience in Government Service Management processes and strong consulting and communication skills. Responsibilities include monitoring service performance, assisting with service delivery, and performing system admin duties. This role requires current SC clearance or eligibility to obtain it, with at least 5 years of continuous UK residence. Apply ASAP to join a team dedicated to diversity and social responsibility.

Qualifications

• SC clearance or eligibility for UK SC clearance required.
• Minimum 5 years continuous residence in the UK.

Responsibilities

• Monitor service performance and respond to alerts.
• Assist Service Delivery and DevOps functions.
• Be a Subject Matter Expert in Government Service Management.
• Communicate issues clearly and concisely.
• Provide status communications to Service Delivery Managers.
• Manage Data Platform Services change review.
• Organise and facilitate patching of DPS servers.
• Perform System Admin responsibilities for the Infonet System.
• Work within multiple Product orientated delivery teams.

Skills

Service Management knowledge

Strong consulting skills

Communication skills

Job description

SC Cleared Service Analyst

Client: Government

Location: London - Remote / Hybrid - onsite once a week

Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella

Contract Length: 31st March 2026 (possible extension beyond this point)

Ideally Candidates will hold current active SC clearance - however we may consider candidates who are eligible to undertake the process for UK SC clearance (min 5 years continuous residence in UK)

A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin.

Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance.

Along with good service knowledge, you must have strong consulting / communication skills, these are essential.

Core Day to Day Activities

• Monitor service performance and respond appropriately to alerts
• Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled
• Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change
• Clearly capture detail and communicate issues concisely
• Provide status communications to Service Delivery Managers
• Manage twice weekly Data Platform Services change review
• Organise and facilitate patching of DPS servers
• System Admin responsibilities for Infonet System
• Work within and across multiple Product orientated delivery (POD) teams

The senior role will involve some Release management and supporting a more junior Service AnalystIf your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce