Salesforce Lead

Oscar Associates Ltd; Norwich; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a Salesforce Lead to ensure their CRM system supports revenue growth and decision-making across teams. You will be responsible for owning the CRM, building dashboards, and ensuring data quality. The ideal candidate will have extensive experience in CRM administration and strong communication skills to engage with technical and non-technical teams. This role offers a high-impact position with real progression opportunities in a fast-paced environment.

Benefits

High-impact position

Ownership of critical commercial platform

Visibility at senior leadership level

Progression opportunities

Qualifications

• Hands-on experience administering and optimising a CRM platform is essential.
• Strong understanding of commercial pipelines and performance metrics is necessary.
• Experience building dashboards and reports for senior stakeholders is required.

Responsibilities

• Own and evolve the CRM to support scalable revenue growth.
• Build and maintain dashboards for leadership and commercial teams.
• Ensure high standards of data accuracy and compliance.

Skills

Experience administering and optimising CRM platforms

Understanding of commercial pipelines

Ability to build dashboards for stakeholders

Attention to detail

Clear communication with technical and non-technical stakeholders

Job description

Salesforce Lead

Department: Technology
Location: Norwich
Work Pattern: Hybrid
Salary: £55,000-£60,000

The business is experiencing rapid growth and its Salesforce platform sits at the heart of revenue generation, relationship management and performance tracking. The purpose of the role is to ensure the CRM is a true commercial growth engine – not simply a system of record. This role exists to:

• Own and evolve the CRM to support scalable revenue growth
• Bring clarity, structure and confidence to commercial data
• Enable faster, better-informed decision-making across sales, campaigns and events
• Reduce manual effort and reactive reporting through automation and insight

Key Responsibilities

CRM Ownership and Commercial Enablement

• Act as the senior owner of the CRM across the business
• Design, configure and optimise the system to reflect commercial workflows
• Ensure the platform supports sponsorship, delegate sales, campaigns and partnerships
• Own system enhancements, releases and continuous improvement

Commercial Reporting and Performance Insight

• Build and maintain dashboards and reports for leadership and commercial teams
• Provide clear visibility of pipeline health, revenue performance and forecasting
• Partner with data and finance teams to ensure the CRM is the trusted source of commercial truth

Data Quality, Structure and Governance

• Own data models, fields and definitions
• Maintain high standards of data accuracy, completeness and consistency
• Document processes, definitions and usage standards
• Manage access controls and ensure GDPR-compliant data handling

Automation and Efficiency

• Identify and implement automation to reduce manual work and friction
• Build flows, validation rules and scalable processes
• Improve system adoption through simple, intuitive user experiences

Stakeholder Partnership and Adoption

• Work closely with sales, marketing, campaigns, events, finance and leadership teams
• Translate commercial needs into practical system solutions
• Train and support users to drive confidence and consistency
• Act as a trusted commercial partner, not just a system administrator

Skills and Experience

• Extensive hands‑on experience administering and optimising a CRM platform
• Strong understanding of commercial pipelines, revenue and performance metrics
• Experience building dashboards and reports for senior stakeholders
• High attention to detail and strong data discipline
• Ability to communicate clearly with both technical and non‑technical audiences

What the Role Offers

• A high‑impact position at the centre of a fast‑scaling global business
• Genuine ownership of a critical commercial platform
• Visibility and influence at senior leadership level
• The opportunity to shape how systems support growth at scale
• A fast‑paced environment with real progression opportunities

Please note: this role does not offer sponsorship.

Apply Now!