Salesforce Business Analyst

Focus Cloud; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A recruitment organization specialized in SAP is seeking a Salesforce Business Analyst to support a CRM transformation programme for a national energy infrastructure organization in the UK. The successful candidate will lead workshops to capture requirements, document processes, and produce essential project documentation. Strong knowledge of Salesforce modules, agile methodologies, and proficiency with tools like Jira and Confluence are highly important. This position is hybrid, allowing flexibility between office and remote work.

Qualifications

• Proven experience as a Business Analyst on Salesforce or CRM transformation projects.
• Strong understanding of Sales Cloud, Service Cloud, and related Salesforce modules.
• Expertise in process mapping, requirements gathering, gap analysis, and documentation.

Responsibilities

• Lead workshops and interviews to capture business requirements.
• Document current-state and future-state processes.
• Produce BRDs, functional specifications, user stories, and acceptance criteria.

Skills

Business Analyst

Salesforce or CRM transformation projects

Sales Cloud

Service Cloud

Process mapping

Requirements gathering

Agile delivery frameworks

Excellent communication

Tools

Jira

Confluence

ADO

Visio

Lucidchart

MS Office

Job description

Position: Salesforce Business Analyst

Employment Type: Contract

Start: ASAP (January/February 2026)

Duration: 6 Months

Location: Berkshire, UK (Hybrid, 1-3 days)

Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting‑edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership.

Role – We are seeking an experienced Salesforce Business Analyst to support a major CRM transformation programme for a UK‑based national energy infrastructure organisation. This project is modernising CRM processes and implementing new automated capabilities on the Salesforce platform to enable improved customer engagement, operational efficiency, and data‑driven decision making. You will work closely with business and technical stakeholders to analyse, document, and optimise CRM processes and ensure alignment with Salesforce best practices.

Key Responsibilities

• Lead workshops, interviews, and process walkthroughs to capture business requirements and pain points.
• Document current‑state and future‑state processes, identifying gaps and improvement opportunities.
• Produce BRDs, functional specifications, user stories, and acceptance criteria with clear traceability to design and delivery.
• Liaise between business teams and Salesforce delivery teams to ensure requirements are understood and validated.
• Support solution validation with Salesforce architects and developers to ensure alignment with platform capabilities.
• Prepare scenarios and artefacts to support UAT testing, demos, and end‑to‑end validation.
• Use tools such as Jira, Confluence, ADO, Visio, Lucidchart, and MS Office for analysis and collaboration.
• Operate within an Agile / Scrum delivery model and contribute to iterative planning and sprint ceremonies.

Key Skills

• Proven experience as a Business Analyst on Salesforce or CRM transformation projects.
• Strong understanding of Sales Cloud, Service Cloud, and related Salesforce modules.
• Expertise in process mapping, requirements gathering, gap analysis, and documentation.
• Experience producing BRDs, user stories, and structured acceptance criteria.
• Familiarity with Agile delivery frameworks and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and analytical skills.

If you are interested or would like to know more, please email [e-mail] with your CV and availability to speak.

Applicants must be a UK based and holds a valid right to work status.