Salesforce Administrator

CDW Limited; Cambridgeshire and Peterborough; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading multi-brand IT solutions provider seeks a Salesforce Admin to manage and optimize Salesforce for business goals. Responsibilities include troubleshooting issues, managing data security, and advising on best practices. Ideal candidates should have over 2 years of Salesforce administration experience and strong communication skills. Join a team that values trust and collaboration, dedicated to delivering excellence. This role contributes to a flexible, scalable IT environment in the Cambridgeshire and Peterborough area.

Qualifications

• 2+ years' experience with Salesforce administration.
• Ability to effectively communicate technical information to a non-technical audience.
• Strong ability to handle multiple changing priorities.

Responsibilities

• Research, troubleshoot and resolve escalated Salesforce related incidents.
• Manage data and ensure security standards are met.
• Advise on Salesforce best practices across the business.

Skills

Salesforce administration

Troubleshooting skills

Solid communication skills

Ability to manage multiple priorities

ITIL

SAFe Agile experience

Education

High School Diploma or equivalent

Tools

Salesforce Admin Certification

Job description

As the Salesforce Admin, you will participate in the maintenance, administration and optimization of Salesforce. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable, and flexible platform that aligns with business goals.

Responsibilities

• Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers.
• Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics.
• Be a bridge between the business and technology by advising on Salesforce best practices.
• Help maintain internal and end user documentation.
• Investigate and report on new features and technologies.
• Work off hours and weekends as instructed by the business.
• Participate in a rotational on-call schedule.
• Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning.
• Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure.
• Communicate effectively with Technology teams and associated Business Partners.

Qualifications

• High School Diploma or equivalent.
• 2+ years' experience with Salesforce administration, Intermediate understanding of Salesforce Administration
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
• Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.
• Ability to understand, retain, and communicate routine information.
• Ability to compose materials such as detailed reports and work-related manuals.
• Strong troubleshooting skills., Salesforce Admin Certification
• ITIL
• SAFe Agile experience
• At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
• CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.