Sales Team Leader

Involve Recruitment; West Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Team Leader to oversee the day-to-day operations of the sales administrators. The ideal candidate will have previous sales team leadership experience in manufacturing or engineering, a proactive approach to service improvement, and strong relationship management skills. This role offers a salary of £30,000 plus quarterly bonuses and various benefits including holiday, pension, and gym memberships.

Benefits

24 days holiday plus bank holidays

Company pension

Reduced price gym membership

24/7 employee assistance programme

Free parking

Qualifications

• Proven experience as a Sales Team Leader, preferably in manufacturing or engineering.
• Proactive mindset focused on improving services and processes.
• Strong interpersonal and communication skills.

Responsibilities

• Manage and support the sales admin team daily.
• Ensure customer queries are actioned quickly and accurately.
• Step in to cover holidays or assist during busy periods.
• Create call sheets for proactive customer contact.
• Oversee pre-order and key account customers.
• Conduct team appraisals and support development.

Skills

Leadership

Sales Management

Customer Relationship Management

Process Improvement

Job description

Overview

Are you a confident, detail-driven Sales Supervisor to take ownership of our sales support function?

Involve Recruitment (Midlands) Ltd are working with a progressive and driven privately owned Manufacturing business to recruit for a Sales Team Leader!

This role is responsible for managing the day-to-day operations of the sales administrators, keeping processes sharp, customers happy, and performance high.

Salary

Salary - 30,000 plus quarterly bonus

Working hours are Monday to Thursday 8am to 5pm and Friday 8am to 3pm

Benefits

• 24 days holiday plus Bank holiday and Christmas shut down
• Duvet days, Company pension, Company days out
• Reduced price gym membership, 24/7 employee assistance programme
• Bright HR benefits package and Free parking

Key Responsibilities

• Team Leader: Manage and support the sales admin team day-to-day, ensuring resources are in the right place at the right time.
• Inbox Monitor: Keep on top of shared inboxes, making sure customer queries are actioned quickly and accurately.
• Hands-On Support: Step in to cover holidays or assist during busy periods, keeping service levels consistent.
• Customer Champion: Drive outbound callouts by creating call sheets and ensuring customers receive regular, proactive contact.
• Account Manager: Oversee pre-order and key account customers, maintaining strong relationships and ensuring their needs are always met.
• Performance Manager: Carry out 1-2-1s and appraisals to support, coach, and develop your team.

Qualifications / Experience

For this role we are looking for someone with previous Sales Team leader experience ideally from manufacturing / Engineering, someone who is proactive and is constantly looking for ways to make processes / the service better!

If this sounds like you then please apply ASAP!