Sales Support Specialist EMEA

Huntress; City Of London; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

A leading recruitment agency is seeking a Sales Support Specialist to join a global furniture manufacturer based in Farringdon. This hybrid role involves managing B2B customer orders, handling inquiries, and coordinating with internal teams to ensure excellent service. Candidates must have over 5 years' experience in sales support, expertise in post-Brexit export processes, and a degree or similar qualifications. Competitive benefits, including annual leave and pension contributions, are provided.

Benefits

23 days annual leave + bank holidays

1 day extra annual leave for birthday

Company contribution to private pension

Wellness Allowance

Cashback Healthcare Scheme

Cycle to Work Scheme

Qualifications

• 5+ years' experience in B2B sales support, customer service or order management within an international or EMEA environment.
• Strong hands-on experience of post-Brexit export and customs documentation, including EU VAT, HS codes and clearance processes.
• Comprehensive knowledge of order processing and OTC workflows.

Responsibilities

• Process customer orders accurately and on time.
• Manage customer portals and communications.
• Handle export documentation for EU and EMEA shipments.
• Monitor service failures and recommend improvements.
• Coordinate stock and availability information.

Skills

B2B sales support

Customer service

Export documentation

Microsoft Office

Analytical skills

Organizational skills

Education

Degree-level education or equivalent

Tools

ERP systems

Job description

Overview

Sales Support Specialist - EMEA Salary: £36,000 - £38,000

Location: Farringdon

Hybrid role - 3 days in office, 2 at home

A highly established global furniture manufacturer is looking to recruit a Sales Support Specialist to work in their impressive showroom in Farringdon. In this role, you will be the first point of contact for the company's EMEA B2B customers. You will manage customer orders, track stock and deliveries, handle enquiries and complaints, maintain customer accounts, and coordinate with internal teams to ensure smooth operations and excellent service levels.

This is a hands-on role for someone experienced in post-Brexit exports, European customs documentation and international logistics.

Responsibilities

• Process customer orders accurately and on time, placing orders with supply chain partners as required, while maintaining service levels in line with sales targets
• Manage customer portals, order acknowledgements and customer communications, including advising on shortages, delays and next availability
• Handle daily customer enquiries and complaints via phone and email, logging, tracking and resolving issues efficiently
• Handle export documentation for EU and EMEA shipments, including commercial invoices, packing lists, certificates of origin, Incoterms and customs declarations
• Monitor service failures, analyse root causes and recommend improvements to support continuous service performance
• Coordinate stock and availability information with Operations and Logistics teams to support allocation, delivery planning and cost efficiency
• Maintain and update customer account data and master records, preparing service performance and complaints reports as required
• Communicate daily with customers, share weekly service updates internally and externally, and collaborate cross-functionally with Sales, Operations and Logistics
• Support management with administrative tasks and participate in customer performance reviews and project work as needed

Experience required

• 5+ years' experience in B2B sales support, customer service or order management within an international or EMEA environment
• Strong hands-on experience of post-Brexit export and customs documentation, including EU VAT, HS codes and clearance processes
• Degree-level education or equivalent professional expertise, demonstrating strong analytical and organisational skills.
• Comprehensive knowledge of order processing and OTC workflows, ensuring accuracy and efficiency in end-to-end operations.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Experience within furniture, interiors or manufacturing is highly advantageous

Benefits

• 23 days annual leave + bank holidays (increases with tenure)
• 1 day extra annual leave for birthday
• Company contribution to private pension*
• Wellness Allowance*
• Cashback Healthcare Scheme*
• Cycle to Work Scheme*
• Following probationary period

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.