Sales Support Specialist

Unum; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist employee benefits provider is seeking a Sales Support Specialist to enhance relationships with Key Brokers and clients. This role involves managing the sales pipeline, preparing quotes, and collaborating on marketing campaigns. The ideal candidate should possess strong customer service skills, excellent administration abilities, and be comfortable using Salesforce. This position offers competitive perks including an on-target bonus and generous holiday options.

Benefits

On Target Bonus

Pension scheme

Life, critical and income Insurance

Access to remote GP and mental health support

27 days holiday plus Bank Holidays

Salary sacrifice electric car scheme

Qualifications

• Strong customer service experience.
• Excellent communication and interpersonal skills.
• Strong administration and IT skills, including MS Office knowledge.

Responsibilities

• Act as main contact for brokers and clients, handling queries.
• Prepare Dental & Health Plan quotes and support client presentations.
• Track leads and opportunities in Salesforce; produce monthly reports.

Skills

Customer service experience

Communication skills

Prioritisation skills

Planning skills

Administration skills

IT skills (MS Office)

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

Position: Sales Support Specialist
Location: Remote with some UK travel

At Unum UK we are looking for a Sales Support Specialist to support with new and existing business, servicing Key Brokers and clients to strengthen the relationships.

This role is a bridge between sales, brokers, clients, and operations, ensuring smooth onboarding, proactive pipeline management, effective campaign execution, and strong retention strategies. It combines administrative precision, relationship management, and commercial awareness to drive growth and support the business plan.

Key Accountabilities:

• Broker & client support: Act as main contact for brokers and new clients, handling queries, training, and relationship building.
• Quotations & proposals: Prepare Dental & Health Plan quotes, cleanse data, and support client presentations and RFPs.
• Sales pipeline management: Track leads, opportunities, and renewals in Salesforce; produce monthly reports on quoted/lost business.
• Campaign & marketing support: Collaborate with marketing to design, implement, and evaluate sales campaigns.
• Retention & growth: Support renewals, upsell/cross‑sell opportunities, and win‑back strategies for lost cases.
• Competitor & market analysis: Gather insights, track trends, and contribute to maintaining a market‑leading product.
• Collaboration: Work closely with both Dental & Health Plan team, Sales Consultants, Account Managers and Operational Teams to deliver consistent customer service.
• Reporting & meetings: Produce management information for internal/external use and participate in weekly team reviews.

Required Knowledge and Skills

• Strong customer service experience with excellent communication and interpersonal skills.
• Excellent prioritisation, planning and organisation skills.
• Strong administration and IT skills, including knowledge of MS Office.
• This role may involve some UK travel.
• You may be required to work outside of normal core hours from time to time.

The successful Sales Support Specialist can expect:

• On Target Bonus
• Pension scheme
• Life, critical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on‑site electric chargers.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

Unum UK