Sales Support- Home Department

RALPH LAUREN; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A premium lifestyle brand is seeking a Sales Support professional for their Home Department at Harrods. This role involves supporting the sales team, enhancing customer service, and maintaining showroom standards. Ideal candidates will be organized, communicative, and proactive. Experience in retail and customer service is essential, along with a proficiency in MS Office. Join a dynamic team passionate about delivering excellence in a prestigious environment.

Qualifications

• Highly organized with excellent time management and follow-up skills.
• Ability to multitask and work under pressure.
• Pro-active and solution-driven individual.

Responsibilities

• Support the manager and sales team in all aspects of sales and store operations.
• Maintain stockroom standards and assist with administration tasks.
• Participate in merchandising activities and customer service.

Skills

Organizational Skills

Customer Service

Communication Skills

Detail Oriented

Team Player

Tools

MS Office

Job description

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.

The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

Sales Support - Home Department- Harrods

Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL Home showroom environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue. This is an instrumental role for the day-to-day running of our Ralph Lauren Home store at Harrods. Supporting the manager and sales team in all aspects of sales and store operations. The ideal candidate will be personable, driven, reliable and a team player

Essential Duties & Responsibilities

• Provides in depth brand and product knowledge as well as showroom operations to support manager and sales team.
• Identifies issues with product or processes, contributing to the improvement of business operations.
• Owns stockroom standards as well as contributes to the maintenance of front of house store in line with RL standards.
• Assists with general administration tasks and stock reports.
• Actively participates in all merchandising activities including but not limited to: daily stock maintenance, replenishment, Stock take and floor changeovers in line RL standards
• Supports sales team with after sales care - Raises issues and actions solutions.
• Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations.
• Build collaborative relationships with internal and external partners
• Always adhere to all company policies and standard operating procedures
• Take charge of store transfers and dispatches.
• Stock movement between Shopfloor, stockroom, loading bay and Harrods dispatch.
• Look after and maintain Wear to Work portal for staff uniform.
• Customer service and sales.

Pay Range Max

Pay Range Min Experience, Skills & Knowledge

Highly organized, excellent time management, and follow up through skills.

• Detail oriented with the ability to multitask and work under pressure.
• Pro-active and solution driven.
• Customer service mindset
• Fast learner, flexible and adaptable
• Team player
• Excellent writing and communication skills

Proficiency in MS Office