Sales Support Assistant

JobStart Scheme; Holywood; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A local business in Northern Ireland is seeking a Sales Support Assistant to support the sales process. Key responsibilities include managing enquiries, preparing quotes, and maintaining accurate CRM records. This hybrid role offers flexible working hours, structured onboarding, and opportunities for skill development in the cybersecurity sector. Candidates should have strong communication skills, attention to detail, and a genuine interest in technology. The position is temporary, with up to 25 hours per week and pay based on eligibility and age.

Qualifications

• Able to write and send professional emails.
• Able to maintain accurate records and follow processes consistently.
• Able to create simple trackers using Excel.

Responsibilities

• Respond to inbound enquiries and sales in a friendly manner.
• Maintain accurate CRM records on the same day.
• Provide quotes and sales documents using templates.

Skills

Clear written and verbal communication

Strong organization and attention to detail

Comfortable using Microsoft 365

Motivation to learn and improve

Confidence using AI tools

Customer service experience

Education

A-levels or equivalent

Tools

CRM systems (HubSpot/Salesforce/Zoho)

Spreadsheet software (Excel/Google Sheets)

Job description

THE EMPLOYER IS: NEMSTARNemstar Ltd is a friendly, local, family-run Northern Ireland business with a small team and global customers. We specialise in Information Security & Cyber Training and help organisations build real cyber capability.We’re looking for a Sales Support Assistant to help keep our sales process organised and moving: managing enquiries, preparing quotes, updating our CRM accurately, and ensuring follow-ups happen on time. You’ll report to our Operations Director and work closely with a supportive local team.This role is hybrid, based from our Holywood town centre office with some flexible work-from-home hours. Because we’re small, this role suits someone who can stay focused, follow through, and take ownership of tasks - using checklists/templates, keeping records tidy, and asking questions early if something isn’t clear.This is a genuine learn-and-grow role with structured onboarding and ongoing support. You’ll be supported to develop practical sales/admin skills and build knowledge of the cybersecurity sector, including working towards the BCS CISMP qualification within your first 6 months (as part of the JobStart plan)

Responsibilities

• Respond to inbound enquiries and sales (email/phone/web) in a friendly, professional manner; clarify needs, gather required information, and route to the right person when needed.
• Create and issue quotes and supporting sales documents using templates and guidance; ensure details are correct before sending.
• Maintain accurate CRM records the same day: contacts, organisations, opportunities, notes, tasks, and follow-up dates - so nothing gets missed.
• Manage a simple daily task list: prioritise work, complete actions on time, and follow through to completion.
• Carry out routine follow-ups on quotes and enquiries; record outcomes and next steps clearly.
• Support basic pipeline/admin reporting/processing and keep metrics up to date.
• Handle customer information carefully and follow security-aware working practices (confidentiality, correct recipients, careful document handling), including when working from home.
• Spot issues early (missing info, unclear requests, process gaps), ask good questions, and suggest practical improvements to templates or workflows.
• Escalate blockers quickly so deadlines and customer responses are not delayed.
• This is not a cold-calling/telephone sales role.

Skills and Qualifications

• Clear written and verbal communication; able to write professional emails and speak confidently and politely with customers.
• Strong organisation and attention to detail; able to keep accurate records and follow steps/templates consistently.
• Comfortable using Microsoft 365 digital tools (email, documents, spreadsheets, presentations) and willing to learn CRM sales system systems quickly.
• Able to work independently in a small team: manages own workload, stays focused, finishes tasks, and asks for help early when unsure.
• Motivation to learn and improve; takes feedback well and applies it.
• Consistent attendance in the Holywood town centre office.
• A suitable, safe, and comfortable work-from-home workspace, with the ability to work productively and securely when remote.
• A-levels (or equivalent), or a degree in any discipline.
• Genuine interest in technology, cybersecurity, ethical hacking, or how organisations protect information (curiosity is a big plus).
• Experience using a CRM (e.g., HubSpot/Salesforce/Zoho) or any system where accuracy and timely updates matter.
• Strong spreadsheet confidence (Excel/Google Sheets): able to create simple trackers, usebasic formulas (SUM/IF), and keep data clean.
• Familiarity with quoting/admin processes: producing quotes from templates, checkingdetails, file organisation, or document control/versioning.
• Customer service or front-line communication experience (phone/email/chat), especiallyhandling enquiries professionally and politely.
• AI-enabled working: confident using AI tools (e.g., Copilot/ChatGPT or similar) toaccelerate content creation, research, drafting, summarising and campaign planningwhile applying good judgement.
• Confidence producing basic reporting/metrics (e.g., enquiry volumes, quote status,follow-up lists) and spotting trends or issues.
• Good digital working habits: structured task management (checklists, calendars,reminders), prioritising work, and meeting deadlines in a small team.
• Awareness of data protection and information handling (confidentiality, correctrecipients, secure remote working) - important in a security-focused business.
• Comfortable learning new tools quickly (Teams/Zoom, shareddrives/SharePoint/OneDrive, collaboration workflows) and suggesting simple processimprovements.

Further Information

The Employer is: NEMSTARJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1752230 Job Sector Sales Area Co Down Location Holywood Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 04/01/2026 Closing date 12/02/2026 Worktime To be confirmed with employer.

Area: All of Northern Ireland
Closing date: 09 Jan 2026

Area: All of Northern Ireland
Closing date: 16 Jan 2026