Sales Support Advisor Aviation ( FTC 2 years)

Total Energies; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading energy company in Edinburgh is seeking a dedicated professional to manage aviation sales orders and customer queries. The role emphasizes strong communication, problem-solving abilities, and familiarity with SAP. Key tasks include managing deliveries, processing invoices, and ensuring high levels of customer satisfaction through effective complaint management. The ideal candidate should have strong analytical skills and a customer-focused mindset, ideally with experience in aviation, although this is not strictly necessary.

Qualifications

• Working knowledge of order to cash and purchase to pay processes is a distinct advantage.
• Experience in B2B markets is beneficial.
• Strong analytical skills with attention to detail.

Responsibilities

• Manage and prioritise queries with prompt acknowledgements.
• Organise and optimise deliveries of products with Logistics.
• Enter sales orders and confirmations in SAP.
• Raise credit and debit notes efficiently.
• Process goods receipts and invoices accurately.
• Record claims in Salesforce towards achieving customer satisfaction.
• Deliver monthly dashboards during business reviews.

Skills

SAP working knowledge

Customer focus

Problem-solving

Data analysis

Attention to detail

Tools

Salesforce

Job description

Context & Environment

The jobholder will need to be able to multi-task and manager a number of potential issues on a daily basis, must be able to work to strict deadlines. Communication is key as the role requires liaising with customers and support the business in their requirements.

This role has been identified as a key user in the Business Continuity Plan (BCP), and as such the incumbent is required to take their laptop and access card home with them at the end of each workday to ensure business continuity in the event of a disaster.

Activities

General Aviation

• Managing and prioritising queries with prompt acknowledgement and resolution
• Working closely with Logistics and haulier to organise and optimise deliveries of products
• Responsible for entering sales orders and confirmations in SAP
• Raising credit & debit notes
• Goods receipts and invoices processing
• Issuing weekly & monthly pricing working closely with Area Business Manager

International Aviation

• Daily refueling uploads
• Dispute resolution with close communication with the Head Office Team

Month-end Reconciliation

• Consignment locations invoicing
• Processing suppliers' invoices

Complaints Management

Record claims in Salesforce (SALSA) towards achieving 100% resolution and customer satisfaction.

Others

• Delivery of monthly dashboard (sales/volumes, customer service analysis) during monthly business reviews
• In line with company's roadmap, embrace 'right the first time' culture

Candidate Profile

• SAP working knowledge of order to cash and purchase to pay is a distinct advantage.
• Customer focus with previous experience of B2B markets
• Problem solver - interaction with external and internal stakeholders to resolve issues and provide solutions
• Ability to analyze data, identify trends and improve overall service
• Experience in Aviation business would be a benefit but not essential
• Attention to detail

Additional Information

TotalEnergies values diversity, promotes individual growth and offers equal opportunity careers.

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