Sales Support Administrator

AbilityNet; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A digital accessibility organization is looking for a Sales Support Administrator in Reading, UK. This role involves providing administrative support to the Sales department, engaging with clients, and assisting the Sales Team to streamline operations. Ideal candidates should have experience in sales or customer service, strong IT skills, and be dedicated to customer service excellence. Additional benefits include a pension scheme, annual leave, and wellbeing support.

Benefits

Pension Scheme

25 days annual leave plus public holidays

Life Assurance

Wellbeing Support

Learning & Development opportunities

Qualifications

• Experience in sales or customer service roles with some account management.
• Strong understanding of IT.
• Skilled in providing exceptional service and support.

Responsibilities

• Engage directly with clients, providing exceptional service.
• Proactively support the Sales Team and streamline operations.
• Collaborate with Marketing to identify new opportunities.

Skills

Customer Service Excellence

Account Management Experience

IT Proficiency

Strong Communication Skills

Attention to Detail

Problem-Solving

Team Player

Sales & Financial Acumen

Professionalism & Discretion

Travel Flexibility

Job description

(with requirement to travel to our Leamington Spa office once a month for team meetings)

The role

The Sales Support Administratorprovides essential administrative supportto theSales department,acting as the first point ofcontact fornew and existing contacts.

What you'll be doing

Reporting to the Head of Sales, you will :

• Engage directly with clients, providing exceptional service and support.
• Provide proactive support to the Sales Team by streamlining daily operations and enabling them toachieve their targets
• Maintain meticulous attention to detail in a fast-paced environment.
• Apply a proactive mindset to problem-solving and workflow improvements
• Work collaboratively with the Marketing Team to maximise opportunities for reaching new clients.

This position offers the opportunity to developexpertisein our service portfolio, systemsand processes creating a pathway for progression into a Sales Development Representative (SDR) role.

You can .

What we need from you

We are looking for a skilled administrator with direct experience in sales or a customer service role with some account management. A strong understanding of IT would also be highly beneficial for success in this role.

Ideal candidates will have the following skills :

• Customer Service Excellence
• Account Management Experience
• IT Proficiency
• Strong Communication Skills
• Attention to Detail
• Problem-Solving
• Team Player
• Sales & Financial Acumen
• Professionalism & Discretion
• Travel Flexibility

Who we are

AbilityNetexists to help make the digital world accessible to all. For more than 25 years, we have been transforming the lives of older and disabledpeople, andworking with organisations of all types and sizes to build a digital world that is accessible and inclusive. and.

What weoffer

Pension Scheme : We provide a workplace pension in line with UK legislation. Eligible employees are automatically enrolled within three months of joining.

Annual Leave : Enjoy 25 days of annual leave plus UK public holidays. Your entitlement increases by one day each year after five full years’ service, up to a maximum of 30 days.

Life Assurance : We offer life assurance cover valued at four times your annual salary.

Wellbeing Support : We care about your wellbeing and are committed to supporting a healthy work / life balance. We offer :

• SimplyhealthOptimise wellbeing plan
• Confidential Employee Assistance Programme (EAP)
• A flexible approach to working arrangements that accommodates individual needs

Learning & Development : We invest in our people.You’llhave access to a wide range of learning and development opportunities to support your growth.We’reproud of our inclusive, supportive culture and are committed to helping you reach your full potential.

Apply and further information

Before you apply

Location : This role is only open to applicants based in theMidlands due to the requirement tooccasionally work from the Leamington Spa Office.

Right to Work : We welcome applications from overseas. However, you must already have the legal right to work in the UK, as we are unable to sponsor work permits.

Please note :

• Only applications that clearly meet the stated criteria will be considered i.e. a cover letter covering the required points and a separate CV.
• We are only able to provide feedback to candidates who attend an interview or assessment.
• Previousapplicants need not apply.

Instructions

In order toapply for this role,AbilityNetrequire a Cover Letter and CV to be sent to :

Cover Letter : You must answer the followingtwoquestions in your cover letter. Pleaseuse a maximum of300 wordsper answer.

• Please tell uswhat attracts you to the Sales Support Administrator rolein particularandwhy you are interested in working forAbilityNet.
• Describe a time when you provided outstanding customer servicewhilstmanagingmultiple tasks or priorities at once. How did youmaintaina high standard of serviceand ensure accuracy?

Please note : If invited to interview, the answers that you have providedmaybe explored further.

CV : Provide a clear overview of your career history, focusing on roles and achievements relevant to this position. Where possible,demonstratehow your experience aligns with the responsibilities and skills outlined in the job description.

Closing Date : End of day 31stDecember 2025

Any queries about the role can also be directedto the HR Department’semail address aboveorcall us on [phone] / 0374.

Interview Process :

Shortlisted candidates will be invited to attend a panel interviewvia Teams with cameras on. Thisone-hoursessionwill includethe Line Manager and a member of the HR team who will assess your suitability for the role through structured questions aligned to the role requirements.

Panel interviews offer a fair and inclusive process by providing multiple perspectives and ensuring consistency in evaluation.You’llbe assessed on your relevant experience, knowledge, communication style, and alignment withAbilityNet’svalues and goals.

We are Disability Confident :

AbilityNet is a - we aim to make the most of the opportunities provided by employing disabled people. Disability Confident is a government scheme,is voluntary and has been developed by employers and disabled people's representatives.

As a Disability Confident employer, we encourage applications from disabled people and offer an interview to those who meet the minimum criteria for the job role.

If you need any accommodations during the application process or interview, please let us know, and we will endeavour to ensure the necessary arrangements are made.