Sales Support Administrator

Reddot Growth (acquired by Bulldozer); Ipswich; On-site; GBP 28,000; Full time

Job summary

A leading manufacturer in climate control systems located in Ipswich is looking for a Sales Support Administrator to be the primary point of contact for customers. The role involves administrative support, managing orders, and ensuring high-quality communication. Candidates should have experience in sales administration and be proficient in Microsoft Excel. The company offers a competitive salary, flexible working hours, and numerous employee benefits.

Benefits

Competitive Salary

5 weeks annual leave

Flexible Working Hours

Company pension

Cash health plan

Bonus scheme

Sick pay

Life insurance

On-site free parking

Health & wellbeing programme

Qualifications

• Previous experience in a sales administration role.
• Highly organised with excellent planning and communication skills.
• Proficient in Microsoft Excel, especially VLOOKUP and pivot tables.

Responsibilities

• Provide administrative support to the customer service and sales team.
• Respond to customer inquiries via phone and email.
• Manage orders, quotations and after-sales support.

Skills

Organisational skills

Planning skills

Communication skills

Customer focus

Proficiency in Microsoft Excel

Tools

Microsoft Excel

ERP systems

Job description

About Us

RedDOT Europe is a leading manufacturer of heavy‑duty vehicle climate control systems, supplying innovative solutions to customers worldwide. The company prides itself on delivering exceptional service through its dynamic customer service team, which is central to its ongoing success.

Company Benefits Include

• Competitive Salary: £28,000 per annum.
• Holiday: 5 weeks annual leave.
• Flexible Working Hours.
• Employee extras such as company pension, cash health plan, bonus scheme, sick pay, life insurance, on‑site free parking, and a health & wellbeing programme.

About The Role

As a Sales Support Administrator, you will serve as the primary point of contact for customers worldwide, providing high‑quality service and administrative support. You will work closely with internal teams and external stakeholders to ensure efficient operations and accurate management of orders, quotations and customer records. Working hours for this role are 40 hours per week, Monday‑Thursday 07:30‑16:45; Friday 07:30‑12:30.

Duties And Responsibilities Include

• Provide administrative support to the customer service and sales team.
• Respond to customer inquiries via phone and email.
• Manage orders, quotations and after‑sales support.
• Use customer portals efficiently.
• Maintain accurate records of customer interactions.
• Ensure high‑quality communication and timely resolution of queries.

About You

You have previous experience in a sales administration role and are highly organised, with excellent planning and communication skills. Proficiency in Microsoft Excel is essential, particularly with VLOOKUP and pivot tables. Experience with ERP systems is desirable, and prior exposure to a manufacturing environment is advantageous. You should be customer‑focused, proactive and able to work effectively in a busy team environment.

If you have the relevant skills and experience for the Sales Support Administrator position and would like to be considered, please apply by submitting an up‑to‑date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please