Sales Support Administrator

Scooterpac; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

A fast-growing mobility solutions firm in the United Kingdom seeks a Sales Support Administrator to enhance the operational efficiency of the sales area. You'll deliver top-notch customer service while managing order processing and handling inquiries. Ideal candidates will demonstrate strong IT proficiency and communication skills, along with a proactive approach to sales support. Join a company offering competitive pay, 31 days of holiday, and a supportive work environment promoting career growth.

Benefits

Competitive Salary

31 days holiday including bank holidays

Pension scheme

Company lunches

Career growth opportunities

Qualifications

• Experience communicating with customers and managing multiple tasks under pressure.
• Proactive, supportive, and detail-oriented approach to work.

Responsibilities

• Deliver excellent customer service and after-care support.
• Use CRM systems and spreadsheets to support daily sales activity.
• Process sales orders accurately and maintain daily invoice spreadsheets.

Skills

Customer communication

Organizational skills

Time management

IT skills

Problem-solving

Tools

CRM systems

Spreadsheets

Databases

Email

Job description

Sales Support Administrator - Scooterpac is looking for a Sales Support Administrator to join our Sales Team full-time at our Head Office in Lowestoft, Suffolk.

Why Scooterpac

We are a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We pride ourselves on exceptional product design, outstanding customer service, and long-term dealer partnerships. Joining our team means being part of a company that values initiative, teamwork, and a commitment to delivering excellent experiences.

Fantastic company benefits

• Competitive Salary: £34,000 per annum, plus commission based on area performance.
• Holiday: 31 days including bank holidays.
• Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme with opportunities for career growth + more!

About the role

As a Sales Support Administrator, you will play an important role in ensuring the smooth operation of an assigned sales area while supporting both customers and internal teams. You will be the first point of contact for after-sales enquiries, providing exceptional service throughout the customer journey. Using office software and CRM tools, you will process orders, maintain accurate records, handle enquiries, and support the wider Sales and Operations teams in delivering a seamless experience. Working hours for this role are Monday - Friday, 7:45am - 5pm, based at our Head Office in Lowestoft.

Main duties and responsibilities

• Deliver excellent customer service and after-care support for all customers in your area.
• Use email, CRM systems, spreadsheets, and databases to support daily sales activity.
• Answer incoming calls and direct to relevant team members promptly.
• Respond to area sales inbox enquiries on the same day.
• Process sales orders accurately and maintain daily invoice spreadsheets.
• Log and record product returns, updating systems and team members accordingly.
• Provide absence cover for other Sales Support areas when required.
• Always Uphold the company s Vision and Values.

About you

As a Sales Support Administrator, you will be friendly, organised, and committed to delivering outstanding service. You will have experience communicating with customers, managing multiple tasks under pressure, and supporting wider teams. You will bring excellent time management, strong IT skills, and the ability to build rapport and solve problems efficiently. Your proactive, supportive, and detail-oriented approach will set you apart.

Experience using CRM systems, databases, spreadsheets, and email confidently is essential. Previous experience in a sales support or customer-focused environment is highly advantageous.

If you are passionate about providing outstanding sales support, we want to hear from you for our Sales Support Administrator role. Please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.