Sales Support

Spider Web Recruitment; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading importer of Greek food and wine is seeking an experienced Sales Support to join their dynamic team in Bermondsey, London on a full-time basis. Responsibilities include managing customer enquiries, supporting product substitutions, conducting market research, and providing general sales administration. The ideal candidate will have at least 3 years of experience in a UK-based SME, excellent communication skills, and a passion for high-quality food and wine. This role offers competitive salary and benefits including 25 days holiday.

Benefits

Competitive Salary

25 days holiday

Company pension scheme

Performance-related bonus

Casual dress

Career growth opportunities

Qualifications

• Minimum of 3 years' relevant experience in a UK-based SME.
• Excellent written and verbal English communication skills.
• Self-motivated, energetic, resilient, and highly organized.

Responsibilities

• Manage escalated customer enquiries and stock issues.
• Support product substitutions and lead updates.
• Conduct market research, lead generation, and pipeline support.
• Maintain accurate product and customer data.
• Coordinate tastings, sampling, and events.
• Prepare reports and provide general sales administration.

Skills

Customer communication

Organizational skills

Passion for food and wine

Market research

Job description

Sales Support - This leading importer and distributor of the best Greek food and wine is seeking an experienced Sales Support to join their dynamic team on a full-time, permanent basis in Bermondsey, London.

They're looking for someone with hands-on experience in importing European food and delivering it to a variety of customers, including restaurants, hotels, delis, supermarkets, and direct-to-consumer channels.

About them:

This business is on a mission to bring the finest Greek food and wine to the UK. Their success is built on five core values:

• Producers - the foundation of everything they do
• Excellence - in their products and services
• Respect - fair treatment of producers, customers, and the team
• Creativity - encouraging fresh ideas and innovation
• Sustainability - taking responsibility for their impact on the planet

Fantastic company benefits include:

• Competitive Salary: £30,000 - £32,000 per annum
• Holiday: 25 days holiday (plus January 1, December 25, 26)
• Company pension scheme
• Employee extras such as: Discounts on products, performance-related bonus (cash and share options), casual dress and opportunities for career growth in an exciting and fast-paced company.

About the role:

The Sales Support provides operational, analytical, and administrative support to the Food Sales team, enabling the Account Manager and the Sales Manager - Food Portfolio to focus on customer-facing activity. You will help manage escalated enquiries, support product substitution and sampling, maintain data and reporting, and coordinate tastings, events, and onboarding of new customers and producers.

Key responsibilities:

• Manage escalated customer enquiries and stock issues
• Support product substitutions and lead updates
• Conduct market research, lead generation, and pipeline support
• Maintain accurate product and customer dataCoordinate tastings, sampling, and events
• Support new producers, products, and customer onboarding
• Prepare reports and provide general sales administration

About You

As a Sales Support, you will be:

• Self-motivated, energetic, resilient, and highly organised.
• A genuine passion for high-quality food and wine.
• Quick to learn new products and skills, with the ability to apply knowledge effectively.
• Excellent written and verbal English communication skills.
• Minimum of 3 years' relevant experience in a UK-based SME.

Experience in any of the following is desirable but not essential:

• Food, drink, or FMCG sector
• Working with or importing from Greece

Location and Hours

Location: Bermondsey, London (5-minute walk from Bermondsey Tube Station)

Hours: Monday - Friday, 8:30am - 5:30pm, full-time, permanent

If you're ready to contribute to an exciting business and share their passion for Greek cuisine, apply now!

Please note, Candidates must be authorised to work in the UK

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Sales Support Administrator, Customer Service, Food & Drink, Greek Produce, Inventory Management, Order Processing, Logistics, Wholesale, FMCG