Sales Support

Premier Technical Recruitment; England; On-site; GBP 26,000; Full time

Job summary

A recruitment firm in Coleshill, Birmingham, is seeking a Sales Support for a 1-year fixed term contract (Maternity Cover). The role involves processing customer orders, handling enquiries, and providing quotations via a CRM system. Candidates should have at least 1 year of experience in a customer service or sales support role, with strong communication and organizational skills. Competitive salary around £25,875 plus benefits.

Qualifications

• At least 1 year of experience in a customer service or sales support position.
• Experience in an engineering or manufacturing environment is desirable.

Responsibilities

• Provide quotations via CRM and process customer orders efficiently.
• Handle customer enquiries via telephone and problem solve customer issues.
• Work with sales engineers to ensure customers receive the best assistance.

Skills

Customer service experience

Attention to detail

Communication skills

Organizational skills

MS Office proficiency

Education

GCSEs and A levels

Tools

SAP

ERP

Job description

Overview

Sales Support 1-year fixed term contract (Maternity Cover) – Coleshill, Birmingham – c 25,875 + benefits

Responsibilities

• Provide quotations via CRM and process customer orders into the in-house CRM system efficiently and accurately.
• Handle customer enquiries via telephone, provide information on price and stock availability, and problem solve to resolve customer issues.
• Make outbound calls to customers to resolve issues or clarify information relating to accounts or orders; provide product assistance and liaise with colleagues to ensure correct information is provided.
• Work with sales engineers to ensure customers receive the best assistance; liaise with purchasing and manufacturing to meet customer requirements.
• Pick and send product samples to fulfil customer requests; follow up quotations as required.
• Assist with advising customers of new price increases and discount terms where required; handle returns, estimate handling charges, and organise the return and credit process.
• Support a fast-paced environment to achieve and exceed company objectives and KPIs.

Qualifications

• Solid portfolio of GCSEs and A levels.
• At least 1 year of experience in a customer service or sales support position.
• Confident user of the MS suite of packages; experience of SAP / ERP is advantageous.
• Experience in an engineering or manufacturing environment is desirable.
• High attention to detail with excellent communication and organisational skills.

Additional information

Reporting to the Sales Coordinator and working a 38-hour week. Contact the Sales Team at Premier Technical Recruitment for further details.