Sales Order Management

CENTERPRISE INTERNATIONAL LIMITED; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading ICT supplier in Basingstoke is seeking a dedicated Sales Order Support professional to provide first-class support. This role involves managing the sales order process, liaising with customers, and ensuring timely communication. The ideal candidate will possess excellent organizational and communication skills, along with experience in a sales support environment. If you are looking for a role in a dynamic team, apply now to contribute to our committed customer service ethos.

Benefits

25 days holiday entitlement

Company supported CSR Volunteer Day

Private Medical Insurance

Pension scheme

Corporate gym membership

Qualifications

• Excellent customer service and communication skills required.
• Experience in a similar sales support role with understanding of sales order cycle.
• High level of organizational skills and ability to prioritize workload.

Responsibilities

• Responsible for the lifecycle of the sales order until shipment.
• Proactively engage with customers and account managers.
• Manage aged stock and resolve issues with business unit Ops teams.

Skills

Organisational skills

Customer service

Communication skills

SAP knowledge

Attention to detail

Microsoft Office suite

Education

GCSE grades A - C in Math and English

Tools

SAP

Microsoft Office

Job description

Benefits

• 25 days holiday entitlement rising to 28 days after 5 plus years’ service
• Holiday Purchase Scheme
• Company supported CSR Volunteer Day
• SAGE employee benefits membership
• 2 days for personal wellbeing
• Pension – Including option to join Salary Exchange for Pension scheme (SXP)
• Death in Service – x4 basic salary
• Private Medical Insurance available, partially subsidised by the company
• Corporate gym membership available, partially subsidised by the company
• Salary sacrifice charity donation scheme
• Company Christmas savings club
• Company lottery
• Electric Vehicle Salary Sacrifice
• Out of town offices with free parking
• Non-Sales Incentive Scheme

Business Unit

CST

Reporting to

Business Unit Manager

Location/site

Vetting requirements: No

Company Overview

Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, and breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth.

Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products.

Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists.

All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first-hand how a thriving privately owned business operates.

Role Description

The role sits within the Central Support team, providing 1st Class support within the business. The team comprises of Sales Order Support (preparation of customer PO’s for data entry) and Purchasing (raising and management of supplier purchase orders). You will need to be an excellent communicator who can liaise clearly and effectively within the department and with the wider teams.

The successful candidate can expect to fulfil a range of duties across the following core functions:

• Responsible for the lifecycle of the sales order until shipment.
• Proactively engaging with customers & account managers on lead times to manage expectations.
• Proactive approach to reporting, integration of information and resolution of queries within set SLA’s on the back-order, using SAP and our internal CI PO system.
• Management of Aged stock taking initiative in resolving issues, working closely with the Business units Ops teams.
• Monthly interrogation of customer owned stock ensuring SAP, the back order and customer reports are aligned.
• Managing production orders through the build process to ensure they are built and shipped to customers SLA’s through the weekly production meeting.
• Deal Registration’s, tracking and reporting.
• Management of Adam contract letters and renewal process with account managers to ensure contracts are renewed on time using Dynamics and Sharepoint.
• Liaison with customer & account managers on RMA & Credits, completing the required forms for Sales Admin to complete transactions within SAP. Following up to completion.
• Any other tasks as deemed appropriate by the business.

As with all personnel within the business, the individual will also be required to show:

• A commitment to comply with the Company’s Information Security Policy
• A commitment to promptly report any security weaknesses or incidents
• A commitment to adopt and maintain a Health and Safety culture within the Group

Collaborate & Influence Builds trust and respect with people outside the immediate group and actively looks to influence their thinking for positive impact.

Communication Skills Targets communication appropriately to their point across clearly, concisely and quickly.

Drive for Results Works efficiently and diligently putting in whatever time is needed to do an excellent job, persevering in results, delivery, even faced with setbacks.

Focus & Prioritisation Develops measurable objectives, with management guidance, to focus and prioritise what’s important, ensuring efficiency and effectiveness in the delivery of work/projects.

Problem Solving Efficiently and creatively solves problems that affects people within the team and develops solutions that considered and effective.

Experience and Skills

• High level of organisational skills; possess the ability to prioritise workload; excellent customer service and communication skills; SAP knowledge; accuracy and attention to detail; competent in Microsoft Office suite; business acumen
• Experience in a similar sales support role with an understanding of a typical sales order cycle

Company Profile

• Customer-Centric - Ensure customer satisfaction is our number one priority
• Commitment - Be true to your work and go the extra mile to deliver on your promise
• Courage To Challenge - Have the strength to make a difference and don’t be afraid to constructively challenge the status quo
• Succeed - Be innovative and do all that is reasonable to deliver a positive outcome
• Dedication - Giving your time and energy in the best interests of the Company

Education/Qualifications/Specific training

• Attained grades A - C in GCSE Math and English