Sales Operations Manager

Wireless Logic; Reading; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading IoT connectivity firm is seeking a Salesforce Superuser to support Global Sales & Marketing. This role involves maintaining the Salesforce CRM, creating reports, and serving as the first point of contact for support issues. The ideal candidate should have at least 2 years of Salesforce experience, be detail-oriented, and possess strong analytical skills. This position offers a hybrid working approach, allowing for flexibility between office and remote work.

Benefits

Full training and ongoing support

A creative and entrepreneurial environment

Company culture that values every employee

Qualifications

• Minimum 2 years of Salesforce experience for 1st level support.
• Proactive, self-motivated with a detail-oriented mindset.

Responsibilities

• Act as Salesforce Superuser, handle support issues via Zendesk.
• Maintain and develop reports and dashboards for business functions.
• Collaborate with Sales and Marketing teams for lead tracking.

Skills

Salesforce experience

Analytical mindset

Microsoft Office (Excel, Word, PowerPoint)

B2B sales experience

Power BI experience

Advanced communication skills

Job description

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 14 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting‑edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Join The Wireless Logic Adventure:

Primarily supporting the Global Sales & Marketing and associated functions in maintaining and updating the Salesforce CRM and integrated systems. Building reports and dashboards to support projects and act as the primary contact for support issues via Zendesk. The successful candidate will work with the Sales teams and administer the CRM tools, ensure Salesforce hygiene as well as providing business reporting and analysis.

• Act as the Salesforce Superuser for the Wireless Logic group, capturing issues via Zendesk as the first point of contact, escalating to Level 2 Support where necessary and keeping the team updated through to completion
• Work with Level 2 Support on future development requirements and software updates within Salesforce, delivering training to the team where required
• Support the wider Group Revenue Team in their objectives, detailing all pipeline movements and revenue data across the group, drilling down into each region by combining data from Salesforce and group revenue documents
• Support in the Forecast Commitment process, ensuring reports and dashboards are updated and participating in the monthly calls
• Ensure data contained within Salesforce is kept up to date, supporting the team where needed, e.g. account ownership movements, opportunity dates, etc.
• Maintain and develop reports and dashboards either existing or new, to support business functions and Opcos
• Work closely with the Sales and Marketing teams to produce reports and dashboards, enabling us to track all inbound leads and monitor their progress through to conversion, giving us a better insight into the ROI of our marketing campaigns
• Assist with the company integration plan to combine all instances of Salesforce into a single CRM platform to be used by all regions within WL
• Ensure the Sales Operations section of our company’s intranet remains up to date and secure
• Support the Sales team where required
• Provide Salesforce training for new starters as required
• Work closely with Finance and Customer Service departments to resolve issues and queries

The Secret Sauce: 🍨

• Salesforce experience (2+ years) – 1st level support, report and dashboard creation
• Analytical and data‑oriented mindset
• Microsoft Office experience – specifically Excel (pivot tables/lookups) Word & PowerPoint
• Hands on B2B sales experience preferred but not essential
• Power BI experience beneficial
• Proactive and self‑motivated
• Detail and accuracy oriented with a challenging/inquisitive mindset
• Able to prioritise workload and stay organised
• Ability to work with cross‑functional teams, e.g., Sales, Finance, Operations, Commercial, etc. at multiple levels
• Advanced communication skills both written and verbal
• Ability to work independently and take initiative
• Very self‑motivated with proven record of effective self‑management
• Thorough and methodical approach with attention to detail
• Ability to operate effectively under pressure and work to deadlines
• Ability to change approach in a fast‑evolving market

Why Come Work With Us?

• 🚀 The chance to join a creative, entrepreneurial company where bold ideas are celebrated.
• 🎓 Full training, ongoing support, and the tools to help you thrive and grow in your role.
• ❤️ We’re a company with heart. We genuinely care about our people and make sure everyone feels valued, respected, and part of the family.

Ok, I'm Interested, What’s Next?

Thank you so much for your interest in Wireless Logic Group, we appreciate the time and emotion that goes into an application. We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us you have not been successful on this occasion but would love to stay in touch for future opportunities.

If you require reasonable accommodation during the application and selection process, please let us know. We will work together to best meet your needs.

Overview Of Interview Process At Wireless Logic

• 1st Interview (Virtual) – Meet the people team 😊
• 2nd Stage (Face to Face) – Meet our leadership 🙂

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([e-mail]) and we will respond to your query as soon as possible.