Sales Office Administrator in Ferndown)

Rubicon Recruitment Group; Ferndown; On-site; GBP 28,000; Full time

Job summary

An innovative engineering company located in Ferndown is seeking a Sales Office Administrator to support customers by processing sales orders and ensuring smooth project delivery. The ideal candidate will have a strong customer service focus and experience in technical environments. Responsibilities include managing quotations, coordinating with teams, and communicating with customers effectively. Competitive salary and attractive benefits are offered.

Benefits

25 days holiday (+ Bank Holidays!)

Life insurance scheme

Employee assistance programme

Salary sacrifice options

6% contribution pension scheme

Company sick pay scheme

Additional bonuses and cash incentives

Free onsite parking

Qualifications

• Previous experience in a sales support, customer service or administration role, ideally in engineering or manufacturing.
• Strong written and verbal communication skills.
• Financial awareness with an understanding of pricing and margin.

Responsibilities

• Processing quotations, order entry, and invoices.
• Managing sales opportunities and following up on leads.
• Coordinating with production, engineering, and quality teams.

Skills

Customer service focus

Organisational skills

Communication skills

Proficiency in Microsoft Office

Attention to detail

Tools

Progress Plus MRP system

CRM systems

Job description

Overview

Sales Office Administrator | Ferndown | £28,000

Are you an organised and customer-focused administrator with a passion for delivering excellent service? Do you enjoy working in a fast-paced, technical environment where accuracy and communication are key?

This is a fantastic opportunity to join an innovative engineering business who are leaders in their field. As a Sales Office Administrator, you'll play a pivotal role in supporting customers, processing sales, and ensuring smooth project delivery across domestic and international markets.

Benefits

• 25 days holiday (+ Bank Holidays!)
• Life insurance scheme
• Employee assistance programme
• Salary sacrifice options
• 6% contribution pension scheme
• Company sick pay scheme
• Additional bonuses and cash incentives
• Free onsite parking

Responsibilities

• Processing quotations, order entry, order acknowledgements and invoices
• Managing a live pipeline of sales opportunities and following up on leads
• Preparing costings and pricing using internal tools to support margin goals
• Using the Progress Plus MRP system for order processing, reporting, and delivery tracking
• Coordinating with production, engineering and quality teams to meet customer expectations
• Supporting project delivery from enquiry to shipment, including export documentation
• Communicating with customers via phone, email, video conferencing and occasionally in person

Experience

• Previous experience in a sales support, customer service or administration role, ideally in engineering or manufacturing
• Proficiency in Microsoft Office (Excel, Word) and CRM systems
• Strong written and verbal communication skills
• A methodical and organised approach with excellent attention to detail
• Financial awareness with an understanding of pricing and margin
• A basic understanding of engineering principles (advantageous but not essential)

If you're ready to take the next step in your career, we want to hear from you. Apply today with an up-to-date CV or call Ellie at Rubicon for more information.