Sales Manager - Sports Centre

Flow Sports Personnel Ltd; Washington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Washington is seeking a Membership Manager to lead a busy team focused on growing membership. The ideal candidate will have experience in membership or sales management and possess exceptional communication and customer service skills. This role requires motivating a sales team and ensuring excellent service standards are maintained.

Qualifications

• Experience in Membership management or Sales management.
• Proven track record of excellent customer service skills.
• Demonstrated ability to motivate and drive a sales team.

Responsibilities

• Support Membership Advisors to maximize every opportunity.
• Set KPIs, monitor performance, and meet with the team regularly.
• Develop high customer service standards and empower the team.

Skills

Excellent communication skills

Team motivation

Customer service

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Washington, Sunderland.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Set KPIs and targets. Meet with the team regularly to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone's a member.' Look at how our client can convert users to members. Develop a high level of customer service and ensure excellence at all times.
• Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. Ensure administration and systems are kept up to date and compliant.

Background / Qualifications

The successful applicant will have experience of working within a Membership management or Sales manager or consultant background. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.