Sales Manager - Leisure Centres

Flow Sports Personnel Ltd; Swadlincote; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Derbyshire is seeking a Sales Membership Manager to oversee two centers. The successful candidate will lead a team to grow membership and ensure high levels of customer service. Key responsibilities include managing performance and empowering team members with product knowledge. Ideal candidates should have sales management experience and excellent communication skills. This role offers the opportunity to be part of a dynamic team focused on membership growth.

Qualifications

• Experience of working within a Membership management, Sales manager, or consultant background.
• Proven track record of getting the best out of a team.
• Ability to demonstrate excellent customer service skills at interview.

Responsibilities

• Provide a line management role supporting Membership Advisors.
• Work to set KPIs and targets and monitor team performance.
• Ensure the team are supported in line with the company's values.
• Lead with the philosophy that everyone's a member.
• Develop a high level of customer service.
• Empower the team to become subject matter experts.

Skills

Membership management experience

Sales management

Excellent communication skills

Motivational skills

Customer service expertise

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 Centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Provide a line management role supporting the Membership Advisors to maximise opportunities.
• Work to set KPIs and targets and meet with the team on a regular basis to monitor performance.
• Ensure the team are supported in line with our spirit values.
• Lead with the philosophy that veryone's a member and focus on converting users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• Experience of working within a Membership management, Sales manager, or consultant background.
• Excellent communication skills with the ability to liaise with external and internal customers and staff.
• Proven track record of getting the best out of a team, motivating and driving a sales team to success.
• Ability to demonstrate excellent customer service skills and experience at interview.