Sales Manager - Leisure Centres

Flow Recruitment Ltd; Etwall CP; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator is seeking a Sales Membership Manager to oversee operations at two centres in Derbyshire. In this role, you will lead a busy team focused on enhancing membership growth, support Membership Advisors, and develop an outstanding customer service experience. The ideal candidate will have a background in sales management and a proven ability to motivate teams. Competitive compensation is offered.

Qualifications

• Experience in Membership management or Sales management.
• Excellent communication skills for external/internal liaison.
• Demonstrated excellent customer service skills.

Responsibilities

• Support Membership Advisors to maximize opportunities.
• Monitor KPIs and targets, support team performance.
• Convert facility users to members.

Skills

Sales management experience

Excellent communication skills

Customer service experience

Team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Sales Membership Manager to oversee 2 centre operations based in Derbyshire. Leading a busy team you will take an active lead in the growth of membership across both centres.

Responsibilities

• Work at the facility in a line management role supporting the Membership Advisors to maximise on every opportunity.
• Work to set KPIs and targets; meet with the team on a regular basis to monitor performance and ensure the team is supported in line with spirit values.
• Manage the team to ensure that "everyone’s a member". Look at how the client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• The successful applicant will have experience of working within a Membership management, Sales manager, or consultant background.
• You will need excellent communication skills as you will be required to liaise with external and internal customers/staff.
• You will be able to demonstrate at interview your excellent customer service skills and experience.
• You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.