Sales Manager - Health And Fitness Centre

Flow Sports Personnel Ltd; Alton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure operator in Alton is seeking a Membership Manager to lead a busy team and drive membership growth. The ideal candidate will have a background in membership or sales management, excellent communication skills, and the ability to motivate a team for success. Responsibilities include managing KPIs, ensuring high customer service standards, and empowering the team.

Qualifications

• Experience of working within a Membership management or Sales management background.
• Excellent communication skills to liaise with external and internal customers.
• Ability to demonstrate excellent customer service skills and experience.

Responsibilities

• Provide a line manager role supporting the Membership Advisors.
• Work to set KPIs and targets.
• Develop a high level of customer service and ensure excellence at all times.

Skills

Communication skills

Team leadership

Customer service

Sales motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager based in Alton. Leading a busy team you will take an active lead in the growth of membership at their site.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity.
• Work to set KPIs and targets.
• Meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that 'everyone's a member.'
• Look at how our client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower the team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• Experience of working within a Membership management or Sales manager or consultant background.
• Excellent communication skills to liaise with external and internal customers/staff.
• Ability to demonstrate at interview excellent customer service skills and experience.
• Experience getting the best out of your team and motivating and driving a sales team to success.