Sales Executive

Lloyd's; Kemp Town Estate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare company in Kemp Town Estate seeks a Sales Executive to deliver outstanding service to NHS Homecare customers. The role involves managing customer accounts, supporting patient onboarding, and driving business growth. Ideal candidates will have a strong understanding of NHS services and excellent communication skills. This position requires collaborative teamwork and proactive problem-solving abilities, contributing to high service performance and improvement initiatives.

Qualifications

• Strong understanding of NHS Homecare services.
• Excellent verbal and written communication skills.
• Proven ability to manage customer accounts, NHS experience preferred.
• Highly organised with strong time-management skills.
• Proactive, can-do attitude with commitment to customer excellence.
• Collaborative mindset across multiple teams.
• Attention to detail and ownership of issues.

Responsibilities

• Provide high-level service to NHS HPN customers.
• Support patient onboarding within timelines.
• Build and maintain relationships with NHS stakeholders.
• Resolve customer queries promptly.
• Monitor service performance and drive improvements.
• Facilitate invoice query resolution.
• Support business development initiatives.

Skills

Strong understanding of NHS Homecare services

Excellent communication skills

Ability to manage customer accounts

Highly organised

Proactive attitude

Attention to detail

Collaboration skills

Job description

We're looking for a Sales Executive - HPN to deliver exceptional service to our NHS Homecare customers within our HPN division. This customer‑facing role protects existing business, supports new patient onboarding, and drives growth.

Responsibilities

• Provide a high level of service to NHS HPN customers.
• Support patient pull‑through and ensure seamless onboarding within agreed timelines.
• Build and maintain strong relationships with NHS stakeholders.
• Respond to customer queries and resolve issues promptly by collaborating across internal teams.
• Monitor service performance and KPIs to drive continuous improvement.
• Facilitate invoice query resolution to improve cash flow.
• Contribute to Service Review Meetings and support business development initiatives.

Qualifications

• Strong understanding of NHS Homecare services.
• Excellent communication skills – verbal and written.
• Proven ability to manage customer accounts; NHS account management experience is desirable.
• Highly organised with strong time‑management skills.
• A proactive, ‘can‑do’ attitude and commitment to customer excellence.
• Ability to work collaboratively across multiple teams.
• Attention to detail and willingness to own issues through to resolution.

Desirable

• Experience selling/promoting services to NHS customers.
• Experience of using Customer Relationship Management software.
• Knowledge of the Homecare market.

Equal Opportunities

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias.