Sales Contracts Coordinator

Adecco; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A staffing agency is seeking a motivated Sales Contracts Coordinator in Newport. This role involves managing customer contracts, ensuring delivery schedules are met, and providing excellent customer service. The ideal candidate will have strong communication skills and experience in account management or sales. This position offers a full-time, permanent opportunity in the thriving steel industry.

Qualifications

• Background in Account Management, Customer Service, or Sales is preferred.
• Experience in the manufacturing sector is a strong advantage.

Responsibilities

• Customer Liaison & Contract Setup
• Establish contract requirements with the Contracts Manager
• Manage delivery schedules and liaise with production

Skills

Strong communication and relationship-building skills

Organised and detail-focused

Proactive mindset

Tools

Microsoft Excel

CRM systems

SAP

Job description

Overview

Sales Contracts Coordinator

Join Our Team as an Sales Contracts Coordinator!

Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Contracts Coordinator to join their thriving team in Newport! If you have a passion for Customer service and Administration, this could be the perfect opportunity for you.

Location: Newport

Contract Type: Full-Time | Permanent

Department: Contract Services

Mission

We're looking for a detail-oriented and proactive Contract Coordinator to join our dynamic team. In this role, you'll be responsible for dealing with new and existing customers/clients, and dealing with their order from start to finish! Coordinating the delivery of contracts from inception, ensuring production activity aligns with forecasting requirements and meets the highest Environmental, Health and Safety standards.

Key Relationships

• Contracts Manager & Coordinator
• Customers & Clients
• Site Managers & Engineers
• External Buyers
• Production, Transport, Credit Control, Quality & Complaints Teams

Your Responsibilities

• Customer Liaison & Contract Setup
• Establish contract requirements with the Contracts Manager
• Dealing with inbound calls to the depot from new or existing clients
• Understanding their requirements and needs, providing quotations and delivery estimates
• Build strong relationships with sites and customers
• Gather and document forecasts and delivery expectations
• Handle queries via phone and email, providing advice on products and quotations
• Production Coordination
• Manage customer schedules and ensure timely input into scheduling systems
• Monitor delivery schedules and liaise with production to meet commitments
• Complaint Resolution
• Proactively identify and prevent potential complaints
• Log and respond to complaints using CRM
• Analyse trends and escalate recurring issues
• Sales Support
• Spot upselling opportunities and generate leads for the sales team
• Coordinate additional product scheduling
• Contract Administration
• Maintain accurate databases and records
• Generate credit notes and manage documentation

Technical Competencies

• Microsoft Excel, Word, PowerPoint, Outlook
• CRM systems
• SAP
• Success Factors

What We're Looking For

• Strong communication and relationship-building skills
• Background in Account Management, Customer Service, Sales, Sales Administration etc
• Organised and detail-focused with a proactive mindset
• Comfortable working across teams and managing multiple priorities
• Experience within the manufacturing sector or similar is a strong advantage

Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded.

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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