Sales Consultants Wanted - Luxury Pawn Store - Central London

CVUK; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury pawn store in Central London is seeking a passionate Sales Consultant to provide exceptional customer service and achieve business targets. The successful candidate will appraise high-value items such as jewellery, watches, and handbags while ensuring client satisfaction. Prior experience in pawnbroking or luxury retail is essential, along with strong communication skills. This role offers a competitive salary plus quarterly bonus opportunities.

Benefits

Competitive salary

Target-related quarterly bonus

Qualifications

• Significant record of delivery in pawnbroking or retail jewellery and high-end handbag store.
• Jewellery and/or watch and/or handbag product knowledge.
• IT literate, including Outlook and Excel.
• Proven sales and customer service ability.
• Fluent in English.

Responsibilities

• Appraise items including jewellery, watches, and handbags.
• Retail sales of luxury items.
• Respond to customer inquiries via email, phone, and face-to-face.
• Maintain awareness of market trends in the industry.

Skills

Customer service excellence

Sales ability

Product knowledge in jewellery, watches, and handbags

Communication skills

Numeracy

Tools

Outlook

Excel

Job description

Sales Consultants Wanted - Luxury Pawn Store - Central London

Renowned for lending to asset rich clients, lend against and buy fine jewellery, watches, gold, cars, art, designer handbags, antiques, fine wine, cherished plates, rare stamps, coins and other collectables. Our business is outside of the “norm” for a standard pawnbroker and our colleagues deliver exceptional and knowledgeable experience to every client, every time.

The Appraiser is very much a focal point within the store. There is a requirement for outstanding performance delivery against the required business KPIs delivering growth and profit for the business.

The successful candidate will be responsible for delivering an exceptional client experience whilst achieving company objectives. They should be passionate about customer service and thrive on new challenges as well as having previous experience in a customer service facing environment as well as good communication and people skills. They will be commercially intelligent and highly competent in managing high valued products and can adapt to different clientele and situations.

Responsibilities:

• Candidates will be accountable for delivery in the following areas:
• Appraise different items including jewellery, watches and handbags amongst other items
• Retail sales of luxury items of diamond jewellery, prestigious watches and luxury handbags
• Responding to customer enquiries and comments daily by email or telephone as well as face to face
• Maintaining awareness of market trends in the pawnbroking and luxury goods industries, understanding forthcoming customer initiative and monitoring what local competitors are doing

Role Responsibilities:

• Promoting the organisation locally where possible
• Act as Brand Ambassador and Excellence in standards and brand image
• Reach targets set by Senior Management

Essential Skills or Experience:

• Significant record of delivery in a pawnbroking and / or retail jewellery or high-end handbag store
• Jewellery and / or watch and / or handbag product knowledge
• IT literate (including Outlook and Excel)
• Proven sales and customer service ability
• Highly numerate and literate
• Fluent in the English language

Desirable Skills or Experience but not essential:

• Pawnbroking procedures
• Fine Art and Antiques
• External Jewellery / Gemmology / Watch qualifications
• Luxury goods

They offer a competitive basic salary plus a target related quarterly bonus.