Sales Business Retention Lead - Arabic Speaking

Wolters Kluwer; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global information services company is seeking a Sales Business Retention Lead in London. This role focuses on resolving complex customer retention challenges and requires top-tier relationship management skills. Fluent Arabic is essential, along with excellent communication and problem-solving abilities. The successful candidate will collaborate with senior management and mentor junior team members, ensuring high customer satisfaction.

Qualifications

• Top-tier expertise in customer relationship techniques.
• Exemplary verbal and written communication abilities.
• Must be fluent in Arabic language.

Responsibilities

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting-edge customer retention strategies.

Skills

Customer Relationship Management

Communication

Language (Arabic)

CRM Software

Problem Solving

Time Management

Active Listening

Team Collaboration

Data Analysis

Job description

Overview

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting-edge customer retention strategies.
• Perform in-depth follow-ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Mentor and guide junior associates in addressing escalated issues.
• Spearhead advanced retention-focused sales initiatives.
• Collaborate with senior management for high-impact problem resolution.
• Conduct in-depth analysis and strategic reporting on customer feedback.

Qualifications

• Customer Relationship Management: Top-tier expertise in customer relationship techniques.
• Communication: Exemplary verbal and written communication abilities.
• Language: Arabic - Must be fluent in Arabic Language.
• CRM Software: Strong proficiency in CRM tools.
• Problem Solving: Resolve the most challenging client issues with ease.
• Time Management: Expert ability to juggle numerous complex tasks.
• Active Listening: Superior understanding of client needs and swift responsiveness.
• Team Collaboration: Lead and guide cross-functional team efforts.
• Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.

Additional Requirements

• Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.