Sales Associate Wilmslow

Bang & Olufsen; England; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury audio equipment company in the United Kingdom seeks a Sales Associate for their Wilmslow store. The successful candidate will uphold high levels of customer service and sales while representing the brand's products. Ideal candidates should have experience in retail, ideally with luxury items, possess a passion for high-quality audio products, and demonstrate effective customer service skills. This full-time position values outgoing personalities who are keen on developing their careers in a premium retail environment.

Qualifications

• Retail experience within a luxury or premium goods brand is preferred.
• Fluency in English is essential.
• Familiarity with high-end electronics and the brand is a plus.

Responsibilities

• Provide excellent customer service and uphold high sales standards.
• Understand processes for upselling and solution selling.
• Manage customer queries effectively using the CRM system.

Skills

Sales Experience

Customer Service

Organizational skills

Communication skills

Basic Math

Retail Sales

Cash Handling

Tools

MS Office

POS systems

Job description

Join our team of sales associates and be part of the next chapter this key store.

This store is operated by a B&O Monobrand Partner and whilst you will be exclusively representing B&O you will be empolyed through our Partners business : B&O Wilmslow. When you apply your CV will be shared with this trusted Partner business.

Key Responsibilities

As our new Sales Associateyou will join the dedicated team in our Wilmslow Partner store. Your mission is to uphold high-levels of customer service standards whilst selling thecompanysrange of products and services. The delivery of impeccable customer service is paramount both before during and after the sale has taken place creating a strong customer rapport and long‑term loyalty.

More specifically you will :

• Be the expert on all product and sales details pricing information brand awareness brand history delivery details and other customer requirements.
• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add‑on selling with both new and existing clients.
• Excellent levels of personal presentation with a confident ability to demonstrate showroom products.
• Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion.
• Maintain awareness of new product developments new company initiatives and all promotional activity.
• Ensure that the required level of Customer satisfaction is achieved through full use of CRM System.
• Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
• Take part in training and development to expand your professional skillset and knowledge.
• Attend customer events from time to time either in the evening or at weekends.
• Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.

What you bring

We seek someone who can demonstrate a passion for sound aesthetics and high‑end designer products. Someone with an understanding and appreciation of the product quality who can convey this to our customers. We are seeking someone who has retail experience within a luxury or premium goods brand from a store environment although the right mindset and passion for retail are just as relevant. Familiarity with high‑end electronics and the Bang & Olufsen brand is a great plus.

Furthermore you :

• Are outgoing and have the desire to give excellent customer service.
• Possess great team spirit and a helpful attitude.
• Have experience with MS Office knowledge of payment and order systems is a plus.
• Enjoy representing a high‑end brand high service level and comfortable with smart dressing.
• Fluency in English.

How to Apply :

Submit your CV and application in English by pressing the Apply button. Applications are assessed continuously so please apply as soon as possible and no later than 16th January 2026.

At Bang & Olufsen we believe in equal opportunities for all. We encourage applicants to focus on their qualifications skills and experience when submitting their CVs. Please refrain from including personal information such as photographs. We base hiring solely on qualifications with a goal of supporting a diverse and inclusive workplace for all.

Bang & Olufsen has for 100 years developed luxury audio products that change moods and inspire minds. Headquartered in Struer Denmark with offices worldwide Bang & Olufsen creates products known for their beautiful sound timeless design and great craftsmanship.

Required Experience :

IC

Key Skills

Sales Experience,Customer Service,Organizational skills,Communication skills,Basic Math,POS,Retail Sales,Merchandising,Cash Handling,Epic,Planograms,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1