Sales Assistant

MOUNTAIN WAREHOUSE LTD; Whitby; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Whitby is looking for a passionate Sales Assistant to join their team. You will help maintain high presentation standards in the store, provide exceptional customer service, and support daily operations. Key responsibilities include engaging with customers, handling transactions, and working collaboratively to achieve sales targets. Enjoy benefits such as a monthly bonus scheme, generous discounts, and 28 days of annual leave. This is an opportunity to thrive in a supportive retail environment.

Benefits

50% Co‑worker Discount

28 days annual leave

Employee Assistance Programme

Generous Co‑worker Referral Incentive

Auto-enrolment Pension scheme

Length of service awards

Qualifications

• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanor.
• Energetic, driven, and determined to complete tasks effectively.

Responsibilities

• Ensure the store operates efficiently and delivers an outstanding shopping experience.
• Assist in the day-to-day operations of the store.
• Build strong connections with customers to understand their needs.
• Work with the team to meet and exceed sales targets.

Skills

Customer engagement

Team collaboration

Communication

Sales achievement

Problem-solving

Retail passion

Job description

Are you passionate about retail and providing exceptional customer service? Do you thrive in a collaborative environment where teamwork and community are at the heart of success? If so, Mountain Warehouse has the perfect role for you! As a Sales Assistant, you'll play a vital role in ensuring the store operates efficiently and delivers an outstanding shopping experience. From maintaining high presentation standards to creating a welcoming atmosphere, you'll represent our brand with pride and enthusiasm while prioritising health, safety, and wellbeing.

Team Collaboration

• Work harmoniously with your colleagues, fostering an inclusive and supportive team environment.
• Actively participate in team discussions and problem-solving, contributing innovative ideas to achieve shared goals.
• Share knowledge and skills to support and train both new and existing team members.

Operational Excellence

• Assist in the day-to-day operations of the store, ensuring compliance with all company policies and procedures.
• Accurately process transactions, handling various payment methods with efficiency.
• Keep the sales floor clean, organised and visually appealing, ensuring products are attractively displayed and fully stocked.
• Stay informed about product features, promotions, and pricing to provide customers with accurate and helpful advice.
• Help set up and execute in-store promotions and displays to drive sales and enhance the shopping experience.

Customer Engagement

• Build strong connections with customers, engaging with them to understand their needs and provide tailored solutions.
• Address customer inquiries and concerns promptly and professionally, ensuring a positive experience.
• Represent the Mountain Warehouse brand with enthusiasm and professionalism, creating a welcoming and enjoyable atmosphere for all.

Sales & Performance

• Work with the team to meet and exceed sales targets, contributing to a high-performing and motivated workplace.
• Support store management in identifying opportunities for growth and improvement, helping the team achieve its full potential.
• Committed to delivering outstanding customer service.
• Passionate about retail and eager to share that enthusiasm.
• Excellent communicators with a friendly and approachable demeanour.
• Energetic, driven, and determined to complete tasks effectively.
• Team players who are reliable and trustworthy.

Monthly Bonus Scheme

• Performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.

Benefits

• 50% Co‑worker Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
• 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Co‑worker Hardship Scheme.
• Generous Co‑worker Referral Incentive.
• Auto-enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!