Sales Assistant

Salvation Army Trading Co. Ltd.; Dudley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A charitable retail organization is seeking a Sales Assistant to support the Shop Manager and volunteers. You will assist customers, maintain visual standards, and promote Gift Aid. Ideal candidates will have a positive attitude and excellent customer service skills. The role is rewarding and combines community support with a friendly work environment. Flexible shift hours from Monday to Saturday with opportunities for personal growth and community impact.

Benefits

Virtual GP service

Fantastic pension scheme

Starting holiday entitlement of 26 days plus bank holidays

Qualifications

• Customer-focused experience in paid or voluntary roles.
• Hands-on and enthusiastic attitude.
• Interest in environment and sustainability.

Responsibilities

• Help maintain visual merchandising standards.
• Assist customers throughout their visit.
• Promote Gift Aid benefits to customers.
• Complete paperwork including cashing up.
• Encourage training of volunteers.
• Sort and prepare donated stock.
• Travel to other shops if needed.
• Support health and safety procedures.
• Manage shop and volunteers in Manager's absence.

Skills

Excellent customer service skills

Positive attitude

Resilience

Adaptability

Engaging personality

Job description

Why work with us?

• Do you want to work for a company that has been named in TheUK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Do you have excellent customer service skills?

If this is you, read on!

We are looking for an enthusiastic Sales Assistant. If you have had customer‑focused experience, whether in paid or voluntary roles and have a friendly and positive outlook, then we are looking for you to assist our Shop Manager and team of hardworking volunteers to make our shop as successful as it can possibly be.

General duties

• Help to maintain high standards of visual merchandising throughout the shop
• Assist our customers throughout their visit, from entering the shop to completing their purchase
• Actively promote and explain the benefits of Gift Aid to customers and other various promotions
• Complete all company paperwork, including cashing up and banking procedures
• Encourage and assist in the training of volunteers
• Assist in the sorting and preparation of all donated stock
• Travel to other shops if part of a cluster from time to time
• Support the Shop Manager in all aspects of best practice and Health and Safety Procedures
• Be responsible for the daily running of the shop and management of volunteers in the Manager's absence
• Ensure that personal behaviour reflects the visions and values of the company

What we're looking for

• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do to maintain the high standards we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be

Hours will be worked on a shift basis between Monday – Saturday.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

What our colleagues say about us

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be part of an inspired, dedicated and supportive employer that’s making a real difference in people’s lives.' – GT, Sales Assistant / Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.