Sales Assistant

British Heart Foundation; Bradford; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization is looking for a part-time Sales Assistant to join their team in Bradford. You will be at the heart of the retail operation, delivering exceptional customer service and working in a lively environment. Responsibilities include engaging with customers, organizing stock, and collaborating with the E-Commerce team. We seek passionate individuals with strong teamwork skills and a commitment to sustainability. Enjoy generous benefits such as annual leave, health plans, and employee discounts.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - access to wages

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with contribution

Cycle to work scheme

Gym membership discounts

Retail discounts

Qualifications

• Passion for customer service and team collaboration.
• Ability to guide volunteers effectively.
• Experience in dynamic retail environments is beneficial.

Responsibilities

• Engage with customers and provide exceptional service.
• Organise and merchandise donated stock to maximize sales.
• Collaborate with the E-Commerce team to enhance online sales.

Skills

Customer service skills

Teamwork

Ability to work under pressure

Attention to detail

Comfort with technology

Job description

This is a part time role working 21 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first‑class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales

Please note, this role can be physically demanding and will involve lifting large pieces of furniture. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check.

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Qualifications

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer‑service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone and e‑mail with ease.

Benefits

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers