Sales and Retention Manager

Frasers Group; Sunderland; On-site; GBP 25,000 - 35,000; Full time

Job summary

Frasers Group seeks a full-time Sales and Retention Manager to enhance gym operations. Responsibilities include driving member sales, managing team activities, and building local partnerships. This role calls for strong leadership and interpersonal skills, with growth opportunities in a dynamic environment.

Benefits

20% discount across all Frasers Group facias

Eligibility for the Fearless 1000 bonus scheme

Free Gym membership

Monthly Frasers Group Champion bonus

Training and development with funded qualifications available

Qualifications

• Passion for health, fitness, and wellness.
• Strong leadership qualities and adaptability in communication.
• Driven, ambitious, and flexible to business needs.

Responsibilities

• Drive new member sales and retain existing members.
• Manage activity planners and implement lead generation strategies.
• Prepare and deliver monthly sales presentations to management.

Skills

Leadership

Interpersonal skills

Communication

Solutions-driven mindset

Job description

This is a full-time position reporting directly to the General Manager. Our Sales and Retention Managers are responsible for supporting the team in the successful operation of the gym, with specific responsibilities for driving new member sales, maximizing retention, and overall growth of the live member movement through various strategies inside and outside of the gym.

The Benefits

• 20% discount across all Frasers Group facias
• Eligibility for the Fearless 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Group Champion - winners get double their salary for the month
• Reward and recognition with our Everlast Gyms monthly champions
• Training and development through Frasers Group with recognised, funded qualifications available including Level 3 & 5 in management & leadership
• Enhance your fitness knowledge with product training and the opportunity to deliver personal training sessions and group training

Job Description

• Represent Everlast Gyms as an ambassador for fitness
• Demonstrate our elevated ways of working always
• Advocate for our FUNDAMENTALS sales process, leading by example and supporting the team to improve confidence and performance
• Focus on driving new member sales and retaining existing members to grow the live member movement
• Manage the activity planners for the gym, ensuring they are thorough, well planned, and executed
• Implement strategies to increase lead generation both internally and externally
• Monitor dashboards and KPIs, communicating insights to the team
• Drive revenue from membership sales, product sales, and secondary revenue lines to enhance profitability
• Prepare and deliver monthly sales presentations to management
• Build relationships with local businesses to develop local partnerships
• Develop #WeMoveBusinesses membership opportunities (new and existing)
• Lead by example on reception and the gym floor to enhance member experience
• Support national focuses & incentives like #WorkoutWednesday & #WeCommunicate
• Provide honest, constructive feedback regularly to support team members' development
• Assist the General Manager with operational tasks including Health & Safety, Facilities, Maintenance, Recruitment
• Maintain high standards of cleanliness and presentation at all times in the gym

Qualifications

• Passion for health, fitness, and wellness
• Strong leadership qualities
• Adaptability in communication style
• A positive, solutions-driven mindset
• Exceptional interpersonal skills with a member champion mentality
• Driven and ambitious with a desire to learn and develop
• Flexibility to support the business needs, including weekends and Bank Holidays

Additional Information

Visit our LinkedIn page to learn more about our brand. An opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits - think fast, fearlessly, and lead the team
• Own it and back yourself - own your role and results
• Be relevant - relevant to our people, partners, and the planet