Sales and Customer Service Specialist

Travel Trade Recruitment Limited; Scotland; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A niche travel company is seeking a Sales and Customer Service Specialist to join their team in Scotland. This role involves developing knowledge of tours, managing customer relationships, achieving sales targets, and ensuring smooth tour operations. Candidates should have a minimum of 2 years of sales experience and a passion for the outdoors. The position offers a competitive salary, 30 days annual leave, private health care, and hybrid working arrangements in a semi-rural office.

Benefits

30 days annual leave

Private health care

Training and career development

Industry discounts

Familiarisation trips

Hybrid working

Qualifications

• Minimum of 2 years of experience in sales.
• Passion for the outdoors.
• Proficient in multitasking.

Responsibilities

• Develop deep knowledge of tours to advise customers.
• Build customer relationships and respond to queries.
• Achieve sales targets from marketing initiatives.
• Manage customer information in the CRM system.
• Collaborate with operations for smooth tours.
• Assist in welcoming riders on tours.
• Align marketing and sales strategies.

Skills

Sales generation

Customer relationship management

Outstanding communication skills

IT competency

Team player

Job description

Love Niche Travel sales and have a passion for providing excellent service? Passion for the great outdoors? This bespoke Travel company offering a niche outdoors product are looking for a keen Sales and Customer Service Specialist to join their growing team. Offering a competitive salary and some amazing benefits this company offer a unique and fun working experience.

JOB DESCRIPTION

• Developing an in-depth and detailed understanding of all tours in all destinations to advise enquirers which tour is most suitable for them.
• Customer relationship management - building strong relationships with each customer and responding to all queries throughout the customer journey cycle; from first enquiry, through booking, post-booking, going on tour, post-tour feedback, and repeat booking.
• Sales generation - leverage all customer points of contact generated through marketing initiatives from both new and repeat customers to achieve monthly sales targets.
• Customer information management - ensure timely and accurate completion of all customer information in our booking and CRM system.
• Working in close collaboration with colleagues in operations and international partners to ensure the smooth running of all tours and delivery of exceptional experiences for all customers.
• Assisting guides in welcoming riders to our HQ at the start of Scottish tours.
• Working closely with the marketing team to ensure marketing and sales strategies are aligned.

EXPERIENCE REQUIRED

We are looking for an experienced sales professional (minimum of 2 years) with a passion for providing excellent customer service. You must be a team player and proficient and multi-tasking. A passion for the outdoors will really help in this role as you would be relatable to the clients looking to book with you. You will need outstanding communication skills both written and verbal and be IT competent.

THE PACKAGE

• Salary is dependent on experience, but very competitive in the current market.
• 30 days annual leave (including bank holidays).
• Private Health care and Travel Insurance.
• Familiarisation trips (subject to availability and performance).
• Training and career development opportunities.
• Industry discounts.
• Hybrid Working in a fantastic semi-rural office (office based 3 times per week).

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Harrison Blewitt. You must have the right to work in the UK. Unfortunately, unsuccessful candidates will not be contacted due to high volume of applications.

Job Info

Job Title: Sales and Customer Service Specialist

Company:

Location:

Competitive

Posted:

Closes: Jan 9th 2026

Sector: Other

Contract: Permanent

Hours: Full Time