Sales And Customer Service Representitive

Crem Recruitment; Red Lodge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Sales Support & Customer Service Administrator in Red Lodge. This full-time role involves speaking with customers, handling inquiries, and ensuring accurate admin. Candidates should be friendly communicators with attention to detail and some experience in customer service. This position offers a supportive team and opportunities for growth. The job commences in January 2026, with interviews happening before Christmas.

Benefits

Supportive team

Training and development

Opportunities for progression

Qualifications

• Experience in a customer-facing role and office environment is preferred.
• Strong communication skills and confidence on the phone.
• Ability to manage multiple tasks and maintain organization.

Responsibilities

• Communicate with existing customers to secure repeat orders.
• Handle enquiries via phone, email, and webchat.
• Send out samples and marketing packs; follow up.
• Produce reports and maintain accurate admin.

Skills

Friendly communication

Attention to detail

Excel skills

Proactive and organized

Positive attitude

Tools

SAP

EDI

Job description

Looking for a busy, people-focused office role where you can really make an impact? Our client based in Red lodge is expanding their team due to internal promotion and needs a passionate Sales Support & Customer Service Administrator to join them in the new year.

If you're great on the phone, love building relationships and enjoy keeping things organised, this could be the perfect move.

What You'll Be Doing

• Speaking with existing customers to secure repeat orders
• Handling enquiries via phone, email and webchat
• Sending out samples and marketing packs, then following up
• Producing reports and keeping admin accurate and up to date

What We're Looking For

• A friendly communicator who's confident on the phone
• Strong attention to detail and good Excel skills
• Previous experience within a customer facing role and office environment.
• Someone proactive, organised and happy to get stuck in
• Team player with a positive attitude
• SAP/EDI experience is a bonus, not essential

Why You'll Love It

• Supportive, welcoming team
• Well-known, growing business
• Training, development and real progression opportunities
• A role with variety where your work genuinely matters

This is a full time role working Monday - Friday 37.5 hours per week.

Applicants must be able to reliably commute to Red lodge on a daily basis. This role is due to start early January 2026 however interviews will take place before Christmas.

This vacancy is being advertised by Crem who are acting as an employment agency.