Sales and Customer Service Advisor

Cheryl's Cookies; Pudsey; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run FMCG company in Pudsey is seeking a Sales and Customer Service Advisor to enhance their customer support team. In this office-based role, you will handle customer inquiries, process returns, and assist in trade sales. The ideal candidate will have prior experience in customer service and familiarity with e-commerce platforms. This is a great opportunity to work closely with senior team members and gain valuable experience in the FMCG environment.

Benefits

Opportunity to learn from senior team members

Gain experience in FMCG

Additional benefits

Qualifications

• Experience in customer service within an eCommerce environment.
• Familiarity with platforms like Amazon, eBay, and Trustpilot.
• Proficiency in Microsoft Office.

Responsibilities

• Handle phone enquiries and emails, resolving issues promptly.
• Process returns and manage inventory effectively.
• Assist with trade sales and maintain communication with customers.
• Monitor feedback on Amazon, eBay, and Trustpilot.

Skills

Customer service experience

Experience in eCommerce

Familiarity with e-commerce platforms

Knowledge of customer service tools

Good computer skills

Tools

Microsoft Office

Replyco

Job description

Sales and Customer Service Advisor - Pudsey, Leeds - office based.

Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth!

Due to their online growth, they are looking for a Sales & Customer Service Advisor.

This is an exciting opportunity for someone who is passionate about the FMCG industry and eager to progress their career.

As a Sales and Customer Service Advisor, you will:

• Handle phone enquiries, emails, Amazon messages, and trade‑customer needs efficiently, resolving issues and closing tickets as required.
• Process carrier returns promptly by handling returned items and returning good products to warehouse stock.
• Accurately input orders from the Trade Account Executive, assist with trade sales and admin tasks and maintain effective communication with trade customers.
• Monitor and respond to Amazon, eBay, and Trustpilot reviews by addressing feedback.

What will you need?

• Previous experience in customer service within an eCommerce environment
• Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot
• Experience with customer service tools such as Replyco
• Good computer skills and knowledge of Microsoft Office

What's in it for you?

• Opportunity to work very closely and learn from Senior team members.
• Chance to gain good experience in the FMCG environment.
• Extras wider benefits.
• And more!

Apply for more details on this exciting Sales and Customer Service Advisor role.